What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Chorus by ZoomInfo.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Brendan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
One of the best Conversation Intelligence Platform
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
With Chorus, we are able to listen to our team's calls, read the transcript of the conversation and provide feedback to each other on how we handle different objections and what we could do better. I think this a great differentiator between Chorus and one other thing that Chorus does well is for teams to identify winning patterns in conversations or meetings and create a methodology that works for the organization.
What is your favorite aspect of this product?
My favorite part of Chorus is the ability to transcribe the conversation or meeting and the ability to share any of those snippets either internally or externally. I love this feature because, after a discovery meeting or a call with a prospect, you can quickly scan through the transcription and get a sense of how the conversation went, and if you feel the need to share a snippet of that meeting or conversation, you can easily do that through an email.
What do you dislike most about this product?
There is nothing I do not like about Chorus so far, I'm happy and satisfied.
What recommendations would you give to someone considering this product?
I would recommend anyone who is planning on getting Chorus to do more research on Chorus and its capabilities, set up a session with their team and have a demo session with them and ask as many questions as you can to see if the platform will integrate with your tech-stack. It was easier for us as we were already using ZoomInfo Engage and ZoomInfo Sales OS.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jose L.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Better quality customer service with AI
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
For us at general levels we have Chorus.AI as an essential tool for daily use as it gives us to know precisely the needs of customers and their trends, it allowed us to choose the most appropriate method when responding to their requests. As well as the implication of the call recording and playback process like many tools, we think all sales teams should have a tool like this.
What is your favorite aspect of this product?
Our field is growing more and more through tools such as link sharing (to engage more groups of people or customers) and collaborate with others for better support or help of the subordinate as well as creating playlists for team calls which is essential for much needed meetings in real time and allowing us to see and study the percentage breakdown for the prospect.
What do you dislike most about this product?
It would be nice the stability of your mobile application for better results, a better configuration of artificial intelligence to be more analytical and help the necessary inputs, and something very important they should do the elimination of pop-ups at the time of a call, your script "This meeting is being broadcast live "is not very helpful to the service.
What recommendations would you give to someone considering this product?
With Chorus.Al you can have a good experience as a customer service or call center company, its use if it is for very specific services like telephony for example, we recommend it because it is very reliable with essential tool for any customer service team, who need to have their own personal notes sorted/organized, especially with a growing book of business.
Pros
- Caring
- Respectful
- Fair
- Acts with Integrity
Please tell us why you think this review should be flagged.
Daniel E.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Sep 2022
Great product
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Efficient Service
- Caring
Cons
- Less Inspiring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.