What is Chatfuel?
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
81 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chatfuel?
Pros
- Inspires Innovation
- Over Delivered
- Includes Product Enhancements
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Personalized Service
Workflow Processing
Multi-channel
Knowledgebase
Voice or Text Input
Wayfinding
Learning and Adaptability
Scheduled Availability
Translation
Leads Generation
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Chatfuel Reviews
Preeti r.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
Chatfuel Review.
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Good customer service. User friendly. Saves time. Clean interface. Reliability.
What is your favorite aspect of this product?
Reliability. Transparency. Saves time. User friendly.
What do you dislike most about this product?
Very costly to implement.
What recommendations would you give to someone considering this product?
I would recommend others to use this program.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2022
Great beginning software
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Great beginning chatbot
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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