Chatfuel Logo
Chatfuel Logo
Chatfuel

Chatfuel

Composite Score
7.2 /10
CX Score
7.1 /10
Category
Chatfuel
7.2 /10

What is Chatfuel?

The leading no-code chatbot platform for Facebook, Instagram, and Messenger

Company Details


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Awards & Recognition

Chatfuel won the following awards in the Chatbots category

Chatfuel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chatfuel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

81 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chatfuel?

19% Negative
0% Neutral
81% Positive

Pros

  • Inspires Innovation
  • Over Delivered
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 88

Integration With CRM

96

Personalized Service

95

Workflow Processing

92

Multi-channel

92

Knowledgebase

91

Voice or Text Input

91

Wayfinding

88

Learning and Adaptability

86

Scheduled Availability

83

Translation

82

Leads Generation

82

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

85

Quality of Features

81

Breadth of Features

80

Ease of IT Administration

79

Ease of Implementation

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

73

Business Value Created

73

Ease of Customization

67

Availability and Quality of Training

66

Vendor Support

65

Chatfuel Reviews

Preeti r.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Chatfuel Review.

Likeliness to Recommend

10 /10

What differentiates Chatfuel from other similar products?

Good customer service. User friendly. Saves time. Clean interface. Reliability.

What is your favorite aspect of this product?

Reliability. Transparency. Saves time. User friendly.

What do you dislike most about this product?

Very costly to implement.

What recommendations would you give to someone considering this product?

I would recommend others to use this program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2022

Great beginning software

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Great beginning chatbot

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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