Chatfuel Customer Reviews 2024

Chatfuel

Composite Score

7.2 /10

CX Score

7.1 /10

12 Reviews Write a Review

Claim Software

What is Chatfuel?

The leading no-code chatbot platform for Facebook, Instagram, and Messenger

Company Details

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Chatfuel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chatfuel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

81 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chatfuel?

19% Negative

0% Neutral

81% Positive

Pros

Inspires Innovation
Over Delivered
Includes Product Enhancements
Security Protects

Feature Ratings

Average 88

Integration With CRM

Personalized Service

Workflow Processing

Multi-channel

Knowledgebase

Voice or Text Input

Wayfinding

Learning and Adaptability

Scheduled Availability

Translation

Leads Generation

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Chatfuel Reviews

Margaret Z.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Ease of customer service

Likeliness to Recommend

9 /10

What differentiates Chatfuel from other similar products?

It is a system that, as a customer service solver, is efficient, it has bot programming characteristics that can provide solutions in less time to customers and attend to their requests without problems, and differences are usually easier to program than others.

What is your favorite aspect of this product?

What I like is that it is a system that does not require being an expert in programming areas, it is a system that has been developed so that users can easily program bots to meet customer requests in a practical and which is also quite accessible

What do you dislike most about this product?

It has worked for me and the deployment has been fast

What recommendations would you give to someone considering this product?

A good alternative for customer service in less time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oscar S.

Role: Public Sector
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Alright once set up correctly

Likeliness to Recommend

6 /10

What differentiates Chatfuel from other similar products?

Honestly, not a lot. Very standard product

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Support teams are hard work

What recommendations would you give to someone considering this product?

Make sure you aren't going to require support from the company

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Less Fair
Less Efficient Service

Ekira J.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Good Product!

Likeliness to Recommend

8 /10

What differentiates Chatfuel from other similar products?

Great personalized services

What is your favorite aspect of this product?

Impressive integration with social media sites and other applications Ease of use

What do you dislike most about this product?

Customer service needs to be improved

What recommendations would you give to someone considering this product?

Chatfuel is a great interaction and marketing software. It will surely improve your online presence.

Pros

Reliable
Enables Productivity
Saves Time
Respectful

Chatfuel

What is Chatfuel?

Company Details

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Awards & Recognition

Chatfuel Ratings

82 Likeliness to Recommend

81 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Chatfuel?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Chatfuel Reviews

Margaret Z.

Ease of customer service

Likeliness to Recommend

Pros

Oscar S.

Alright once set up correctly

Likeliness to Recommend

Pros

Cons

Ekira J.

Good Product!

Likeliness to Recommend

Pros

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Feature Ratings

Integration With CRM

Personalized Service

Workflow Processing

Multi-channel

Knowledgebase

Voice or Text Input

Wayfinding

Learning and Adaptability

Scheduled Availability

Translation

Leads Generation

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support