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Certinia Professional Services Cloud Logo
Certinia

Certinia Professional Services Cloud

Composite Score
7.5 /10
CX Score
7.6 /10
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Certinia Professional Services Cloud
7.5 /10

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 78

Reporting

82

Time Management

81

Auditability

81

Security

81

Resource Management

78

Project Management

76

Business Process Analysis (BPA)

75

Expense Detail Tracking

75

Process Automation

75

Team Collaboration

74

Billing

74

Vendor Capability Ratings

Average 75

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

76

Vendor Support

76

Breadth of Features

75

Ease of IT Administration

74

Ease of Implementation

70

Usability and Intuitiveness

67

Certinia Professional Services Cloud Reviews

Hugo N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Great tool for professional services

Likeliness to Recommend

8 /10

What differentiates Certinia Professional Services Cloud from other similar products?

In my experience, it would be that this tool allow us to efficiently work on the metrics of our projects even having multiple clients. The reports that can be generated in projects are really good and it's easy to export the data in order to use it in PowerBI or other similar tools.

What is your favorite aspect of this product?

Thanks to the platform it's built in, it's easy to adapt or customize the application to satisfy the needs of the users without actually having to involve developers. The tool also offers a great flexibility so it can be adapted to the needs of the company.

What do you dislike most about this product?

It might be a bit complicated to work on integrations some times.

What recommendations would you give to someone considering this product?

Make sure to provide a good training to the end users as it might be a bit complicated at first. I would recommend to get a good contract as well in order to receive an appropriate customer support in case you need it.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Jill B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

An efficient solution that is easily maintained

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

FinancialForce has been much easier to customize and maintain than another accounting platform I had previously worked with as a system administrator.

What is your favorite aspect of this product?

I've been using FinancialForce for a year, and we have had zero outages/down time. I love the reliability. Also, the FinancialForce Community portal enables me to quickly find solutions to any questions that I have. I was especially grateful for the excellent training resources when I was a new admin.

What do you dislike most about this product?

It has been necessary to make code changes to accommodate large transactions that are unable to process due to Salesforce limitations. This is frustrating for our users and is an added expense to have an outside contractor develop a viable solution.

What recommendations would you give to someone considering this product?

If possible, connect with similar sized organizations that are FinancialForce customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matteo D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Holistic offering from sales to billing

Likeliness to Recommend

8 /10

What differentiates Certinia Professional Services Cloud from other similar products?

It offers a full holistic set of features starting from sales cycle coverage to project management, including time tracking and resource management, up to invoicing and billing.

What is your favorite aspect of this product?

It is fully integrated with Salesforce platform, sharing most of the concepts and thus allowing for a real quick learning curve.

What do you dislike most about this product?

Time management it is probably too limited, by having the underlying datamodel strictly weekly based. If it were daily based, better reporting capabilities would be available.

What recommendations would you give to someone considering this product?

Consider this product if you want to use it plain vanilla (or with minimal adaptations) and you think you can adapt your organization to the out of the box provided features. Strong customization can be achieved using very technical solutions like triggers, but the complexity of the solution easily increases making the final one difficult to be maintained. In that not recommended scenario, the risk is to lose the chance to easily upgrade to quarterly provided product updates.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Performance Enhancing
  • Efficient Service

Cons

  • Commodity Features

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