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What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
92 Plan to Renew
5
Since last award
74 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Industry Leader for a Reason
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Leverages Incumbent Status
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