Certinia

Certinia Professional Services Cloud

Composite Score

7.5 /10

CX Score

7.6 /10

41 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

4 Top Rated Features

2022

Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Security Protects
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 78

Reporting

Time Management

Auditability

Security

Resource Management

Project Management

Business Process Analysis (BPA)

Expense Detail Tracking

Process Automation

Team Collaboration

Billing

Vendor Capability Ratings

Average 75

Business Value Created

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Certinia Professional Services Cloud Reviews

Wasim A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

The ease of understanding and working with the product and how it is developed. And it provides seamless capabilities for Project management, Resource management, Billin, etc.

What is your favorite aspect of this product?

Project management and Actuals calculation

What do you dislike most about this product?

Sometimes the upgrade breaks some of the existing features.

What recommendations would you give to someone considering this product?

Recommended for someone who wants to implement Professional Services management.

Pros

Effective Service
Saves Time
Transparent
Continually Improving Product

Khalil B.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Great Product & Partnership

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

natively built on Salesforce Platform

What is your favorite aspect of this product?

Resource Management

What do you dislike most about this product?

Task Tracking feature

What recommendations would you give to someone considering this product?

Definitely recommend PSA for large enterprises. It is the "CRM for delivery"

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Reed G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Excellent business solution for service delivery.

Likeliness to Recommend

10 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Integration made easy. With our Sales and quoting already in Salesforce, integrating PSA with Sales/CPQ and with our other legacy project and delivery management systems has helped streamline our sales-to-service handoffs, enabling sales and services teams to collaborate, making task management and T&E tracking, etc. simple and visible across business channels, with ties back to sales opt/order/quotes, etc.

What is your favorite aspect of this product?

PSA Core object structure is simple, business-relevant and easily supported.

What do you dislike most about this product?

Ease of administration.

What recommendations would you give to someone considering this product?

We utilized a third party implementation partner and we feel this was a wise decision (money well-spent). Our deployment went very smoothly, and the time it took us to stand up a production-ready tool was greatly improved as result of partnering with an experienced deployment specialist. I would recommend leveraging the services of a partner who has access to the tools and resources + experience in the interest of ensuring a smooth deployment, as well as training your admin support & users quickly, etc.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular Certinia Professional Services Cloud Comparisons

SAP Professional Services Software
Compare
Kantata
Compare
BigTime
Compare
Wrike
Compare
Avaza
Compare
ConnectWise PSA
Compare

See All Alternatives

Certinia Professional Services Cloud

What is Certinia Professional Services Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

Certinia Professional Services Cloud Ratings

86 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Certinia Professional Services Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting Straightforward data storage with ability to create any reports easily.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Auditability All changes to contracts are fully audit-trailed to improve controls

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Project Management Plan all resources needed to execute projects

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Certinia Professional Services Cloud Reviews

Wasim A.

Excellent Product

Likeliness to Recommend

Pros

Khalil B.

Great Product & Partnership

Likeliness to Recommend

Pros

Reed G.

Excellent business solution for service delivery.

Likeliness to Recommend

Pros

Most Popular Certinia Professional Services Cloud Comparisons

SAP Professional Services Software

Kantata

BigTime

Wrike

Avaza

ConnectWise PSA

Feature Ratings

Reporting

Time Management

Auditability

Security

Resource Management

Project Management

Business Process Analysis (BPA)

Expense Detail Tracking

Process Automation

Team Collaboration

Billing

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness