CDK Dealership Xperience Logo
CDK Dealership Xperience Logo
CDK Global

CDK Dealership Xperience

5.0 /10
Category
CDK Dealership Xperience
5.0 /10

What is CDK Dealership Xperience?

Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

CDK Dealership Xperience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CDK Dealership Xperience.

54 Likeliness to Recommend

66 Plan to Renew

48 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+39 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CDK Dealership Xperience?

31% Negative
16% Neutral
53% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Feature Ratings

Average 61

Sales and Financial & Insurance (F&I) Operations

68

Analytics and Reporting

67

Service Management

66

Mobile

65

Payroll Administration

65

Auto Parts Management

62

Inventory Management

60

Accounting and Financial Management

59

Digital Retailing

59

Original Equipment Manufacturers (OEM) Communications

57

Third-Party Integration

49

Vendor Capability Ratings

Average 54

Breadth of Features

65

Ease of Data Integration

62

Business Value Created

57

Vendor Support

57

Usability and Intuitiveness

56

Ease of IT Administration

54

Availability and Quality of Training

53

Quality of Features

49

Ease of Customization

47

Product Strategy and Rate of Improvement

45

Ease of Implementation

42

CDK Dealership Xperience Reviews

Sherry W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

CDK Delivers for Our Dealership

Likeliness to Recommend

8 /10

What differentiates CDK Dealership Xperience from other similar products?

It's a higher quality DMS.

What is your favorite aspect of this product?

That it's much better than AutoSoft

What do you dislike most about this product?

Hard to integrate at our dealership. Very hard and support keeps blaming other vendors instead of just fixing the problem.

What recommendations would you give to someone considering this product?

It works well, but your support team needs to be TOTALLY on YOUR side.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing