What is CDK Dealership Xperience?
Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
54 Likeliness to Recommend
66 Plan to Renew
48 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+39 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CDK Dealership Xperience?
Pros
- Acts with Integrity
- Respectful
- Trustworthy
- Unique Features
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales and Financial & Insurance (F&I) Operations
Analytics and Reporting
Service Management
Mobile
Payroll Administration
Auto Parts Management
Inventory Management
Accounting and Financial Management
Digital Retailing
Original Equipment Manufacturers (OEM) Communications
Third-Party Integration
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
CDK Dealership Xperience Reviews
Sherry W.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2022
CDK Delivers for Our Dealership
Likeliness to Recommend
What differentiates CDK Dealership Xperience from other similar products?
It's a higher quality DMS.
What is your favorite aspect of this product?
That it's much better than AutoSoft
What do you dislike most about this product?
Hard to integrate at our dealership. Very hard and support keeps blaming other vendors instead of just fixing the problem.
What recommendations would you give to someone considering this product?
It works well, but your support team needs to be TOTALLY on YOUR side.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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