CDK Global

CDK Dealership Xperience

Composite Score

4.5 /10

CX Score

4.7 /10

13 Reviews Write a Review

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What is CDK Dealership Xperience?

CDK is a leading provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries. We’re a team of continuous innovators committed to helping dealers find success through powerful, relevant technology. Our priority is to make it easier for dealerships to excel by developing solutions that streamline workflows, including the CDK Dealership Xperience – an open and integrated platform that transforms how dealers sell and service cars while allowing them to operate their business simply in a modern and digital world.

Company Details

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CDK Dealership Xperience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CDK Dealership Xperience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

54 Likeliness to Recommend

67 Plan to Renew

48 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 51%
Negotiation and Contract:: 40%
Conflict Resolution:: 61%
Strategy & Innovation:: 7%
Service Experience:: 40%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+39 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CDK Dealership Xperience?

30% Negative

16% Neutral

54% Positive

Pros

Acts with Integrity
Respectful
Trustworthy
Altruistic

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Feature Ratings

Average 61

Sales and Financial & Insurance (F&I) Operations

Analytics and Reporting

Service Management

Payroll Administration

Auto Parts Management

Inventory Management

Original Equipment Manufacturers (OEM) Communications

Mobile

Third-Party Integration

Accounting and Financial Management

Digital Retailing

Vendor Capability Ratings

Average 54

Breadth of Features

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

CDK Dealership Xperience Downloads

CDK Dealership Xperience Videos

CDK Dealership Xperience Reviews

Sherry W.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

CDK Delivers for Our Dealership

Likeliness to Recommend

8 /10

What differentiates CDK Dealership Xperience from other similar products?

It's a higher quality DMS.

What is your favorite aspect of this product?

That it's much better than AutoSoft

What do you dislike most about this product?

Hard to integrate at our dealership. Very hard and support keeps blaming other vendors instead of just fixing the problem.

What recommendations would you give to someone considering this product?

It works well, but your support team needs to be TOTALLY on YOUR side.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CDK Dealership Xperience

What is CDK Dealership Xperience?

Company Details

Need Assistance?

CDK Dealership Xperience Ratings

54 Likeliness to Recommend

67 Plan to Renew

48 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+39 Net Emotional Footprint

How much do users love CDK Dealership Xperience?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales and Financial & Insurance (F&I) Operations Includes insurance management, credit information and processing, selling add-on products, contracting and warranty management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Auto Parts Management Includes inventory and parts management, stock planning and demand management.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Original Equipment Manufacturers (OEM) Communications The capability to transfer data from one point to another, across the organization, suppliers and manufacturers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Digital Retailing Includes experiences that allow consumers to maneuver and engage with a website at different stages of the purchasing journey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

CDK Dealership Xperience Downloads

2024_Automotive_Retail_Trends

Service_Shopper_4

Friction_Point_2024

2024_CDK_Workplace_Study (1)

Dealers_Face_EV_Transition

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2023-EV-Service-Today-Tomorrow

EV_Ownership

CDK Dealership Xperience Videos

Moving Auto Dealerships Forward | CDK Global

Building the Connections That Move You: CDK Global

CDK Dealership Xperience Reviews

Sherry W.

CDK Delivers for Our Dealership

Likeliness to Recommend

Pros

Feature Ratings

Sales and Financial & Insurance (F&I) Operations

Analytics and Reporting

Service Management

Payroll Administration

Auto Parts Management

Inventory Management

Original Equipment Manufacturers (OEM) Communications

Mobile

Third-Party Integration

Accounting and Financial Management

Digital Retailing

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation