CDK Global

CDK Dealership Xperience

Composite Score

4.5 /10

CX Score

4.7 /10

13 Reviews Write a Review

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What is CDK Dealership Xperience?

CDK is a leading provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries. We’re a team of continuous innovators committed to helping dealers find success through powerful, relevant technology. Our priority is to make it easier for dealerships to excel by developing solutions that streamline workflows, including the CDK Dealership Xperience – an open and integrated platform that transforms how dealers sell and service cars while allowing them to operate their business simply in a modern and digital world.

Company Details

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CDK Dealership Xperience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CDK Dealership Xperience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

54 Likeliness to Recommend

67 Plan to Renew

48 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 51%
Negotiation and Contract:: 40%
Conflict Resolution:: 61%
Strategy & Innovation:: 7%
Service Experience:: 40%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+39 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CDK Dealership Xperience?

30% Negative

16% Neutral

54% Positive

Pros

Acts with Integrity
Respectful
Trustworthy
Altruistic

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Feature Ratings

Average 61

Sales and Financial & Insurance (F&I) Operations

Analytics and Reporting

Service Management

Payroll Administration

Auto Parts Management

Inventory Management

Original Equipment Manufacturers (OEM) Communications

Mobile

Third-Party Integration

Accounting and Financial Management

Digital Retailing

Vendor Capability Ratings

Average 54

Breadth of Features

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

CDK Dealership Xperience Downloads

2024_Automotive_Retail_Trends

Service_Shopper_4

Friction_Point_2024

2024_CDK_Workplace_Study (1)

Dealers_Face_EV_Transition

evconfusion

2023-EV-Service-Today-Tomorrow

EV_Ownership

CDK Dealership Xperience Videos

CDK Dealership Xperience Reviews

Angeline T.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

User Friendly Efficient for entire organization

Likeliness to Recommend

6 /10

What differentiates CDK Dealership Xperience from other similar products?

It is a system that is tailored to the entire organization.

What is your favorite aspect of this product?

The product cuts my workload in half (Time efficient) and has reconciliation checks for accounting purposes.

What do you dislike most about this product?

Needs a training manual for new users

What recommendations would you give to someone considering this product?

Provide training videos for accounting users

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Peace R.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

A Great Choice!

Likeliness to Recommend

9 /10

What differentiates CDK Dealership Xperience from other similar products?

CDK Drive stands out from other similar products due to its comprehensive suite of tools and features. It offers a variety of services, such as customer relationship management, digital marketing, and analytics, that can be tailored to meet the specific needs of a business. CDK Drive is designed to be user-friendly, with an intuitive interface and easy-to-use tools. Furthermore, it is highly customizable, allowing users to customize the look and feel of their platform to best suit their business.

What is your favorite aspect of this product?

My favorite aspect of CDK Drive is its user-friendly interface. It has a simple and intuitive design that makes it easy to navigate and find the features I need. The software is incredibly reliable and efficient, allowing me to quickly access and manage my data. I also appreciate the fact that CDK Drive offers a wide range of features and customization options, allowing me to tailor the experience to my specific needs.

What do you dislike most about this product?

I dislike the fact that CDK Drive does not have a lot of customization options, so I cannot tailor it to my specific needs. Also, the customer support is not very helpful and can be slow to respond. This makes it difficult to get help when you need it.

What recommendations would you give to someone considering this product?

If you are considering CDK Drive for your business, I highly recommend it. CDK Drive offers a comprehensive suite of services, including digital marketing, customer relationship management, and analytics. It also offers great customer support, so you can get help quickly if you ever need it. Finally, CDK Drive is cost-effective and can be tailored to fit your specific needs. All in all, CDK Drive is a great choice for businesses looking to streamline their operations and grow their customer base.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Casey M.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Pricey, but can handle what you need.

Likeliness to Recommend

5 /10

What differentiates CDK Dealership Xperience from other similar products?

I don't think much does.

What is your favorite aspect of this product?

Text feature

What do you dislike most about this product?

Renewal process is not very friendly.

What recommendations would you give to someone considering this product?

Go see another store that has it up and running. Other people prefer different things.

Pros

Reliable
Saves Time
Enables Productivity
Trustworthy

Cons

Less Effective Service
Vendor's Interest First
Less Generous

CDK Dealership Xperience

What is CDK Dealership Xperience?

Company Details

Need Assistance?

CDK Dealership Xperience Ratings

54 Likeliness to Recommend

67 Plan to Renew

48 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+39 Net Emotional Footprint

How much do users love CDK Dealership Xperience?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales and Financial & Insurance (F&I) Operations Includes insurance management, credit information and processing, selling add-on products, contracting and warranty management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Auto Parts Management Includes inventory and parts management, stock planning and demand management.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Original Equipment Manufacturers (OEM) Communications The capability to transfer data from one point to another, across the organization, suppliers and manufacturers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Digital Retailing Includes experiences that allow consumers to maneuver and engage with a website at different stages of the purchasing journey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

CDK Dealership Xperience Downloads

2024_Automotive_Retail_Trends

Service_Shopper_4

Friction_Point_2024

2024_CDK_Workplace_Study (1)

Dealers_Face_EV_Transition

evconfusion

2023-EV-Service-Today-Tomorrow

EV_Ownership

CDK Dealership Xperience Videos

Moving Auto Dealerships Forward | CDK Global

Building the Connections That Move You: CDK Global

CDK Dealership Xperience Reviews

Angeline T.

User Friendly Efficient for entire organization

Likeliness to Recommend

Pros

Peace R.

A Great Choice!

Likeliness to Recommend

Pros

Casey M.

Pricey, but can handle what you need.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Sales and Financial & Insurance (F&I) Operations

Analytics and Reporting

Service Management

Payroll Administration

Auto Parts Management

Inventory Management

Original Equipment Manufacturers (OEM) Communications

Mobile

Third-Party Integration

Accounting and Financial Management

Digital Retailing

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation