Light & Wonder

Casino Management System (CMS)

Composite Score

7.4 /10

CX Score

7.5 /10

20 Reviews Write a Review

Claim Software

What is Casino Management System (CMS)?

Light & Wonder's (formerly Bally CMS) solutions are powerful gaming engines that seamlessly capture data from floor transactions. We’re not only the leaders in slot accounting; we invented it and continue to evolve our systems to streamline casino operations for maximum performance.

Company Details

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Casino Management System (CMS) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Casino Management System (CMS).

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Casino Management System (CMS)?

0% Negative

5% Neutral

95% Positive

Pros

Respectful
Security Protects
Reliable
Performance Enhancing

Feature Ratings

Average 86

Cashless

Bonusing & Promotions

Mobile Player Experience

Display Management

Pit & Table Management

Cage & Vault

Marketing & Loyalty Management

Slot Floor Management

Slot Management, Accounting & Reporting

Mobile Casino Operations

Gaming Analytics

Vendor Capability Ratings

Average 81

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Casino Management System (CMS) Reviews

Brandon B.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Fantastic and Robust Product!

Likeliness to Recommend

9 /10

What differentiates Casino Management System (CMS) from other similar products?

Bally's is extremely easily to navigate for a front of house worker, and allows easy reporting of player history and player gaming information. I appreciated how quickly this information could be brought up, especially for skilled staff, the information could be used for immediate request.

What is your favorite aspect of this product?

It's easy to read display and easy to access reports. It is very good at implementing incentives (at least at the front of house which was my experience) and is an easy program to learn, other than learning about the many reports there are, every day functions are easy to access and parse through.

What do you dislike most about this product?

Compared to Synkros (my only frame of reference) it didn't seem to have all of the myriad of functions that Synkros did, but I also don't think it necessarily needs them, especially in a front of house role. It's very robust and easy to use/read which in my opinion means it's simpler than other programs.

What recommendations would you give to someone considering this product?

It is a very good program for information collection, reporting, and ease of use (at least for front of house staff.) I didn't get to communicate with any representatives from Bally's, but any functions we needed from our Marketing or IT department were implemented quickly and we often didn't have any unworkable issues that CMP couldn't implement. It also is great for synchronizing player loyalty rewards with cashier and hosting programs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shajir C.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Great product! Very reliable and excellent support

Likeliness to Recommend

10 /10

What differentiates Casino Management System (CMS) from other similar products?

Innovation

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

There is not much to dislike

What recommendations would you give to someone considering this product?

Very reliable and robust

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeff Y.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

If you pay for what you want you can use it.

Likeliness to Recommend

9 /10

What differentiates Casino Management System (CMS) from other similar products?

Easily able to contact and receive support

What is your favorite aspect of this product?

Screen layout and customization

What do you dislike most about this product?

The fact of having to contact support on issues that should be solvable by onsite trusted IT professionals.

What recommendations would you give to someone considering this product?

Make sure you have all the pieces you need to use the software they way you want

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Casino Management System (CMS)

What is Casino Management System (CMS)?

Company Details

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Casino Management System (CMS) Ratings

88 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Casino Management System (CMS)?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cashless Provides or supports a cashless account-based, digital wallet play option.

Bonusing & Promotions A suite of creative bonusing & promotion options that can be customized for the desired player experience (ie: Free Play, Points Promotions, etc).

Mobile Player Experience Enables casino player functions such as mobile wallet, digital player card, promotions and offers on account, etc through a player's mobile device.

Display Management Intuitive player touch screen that allows for game resizing, cashless/wallet, access to points, loyalty, ads, etc.

Pit & Table Management Enables player ratings and pit management (average bet, buy-in, rack management, fills/credits, openers/closers and marker activity).

Cage & Vault Provides control of cash, chip, check & vault operations while handling advanced cash desk functions such as tax forms, foreign currency and jackpot processing.

Marketing & Loyalty Management Responsible gaming and personal aspects of marketing, including marketing message and campaigns in support of acquiring, engaging, & retaining players.

Slot Floor Management Provides real-time reporting and visual display of slot floor for active and inactive machines, cards-in, problems, jackpots, etc.

Slot Management, Accounting & Reporting Supports financial reporting that includes accounting regulations and audit regulations for slot accounting.

Mobile Casino Operations Enables casino operations staff functions such as player enrollment, ticket redemption, host notification and slot dispatch via Mobile.

Gaming Analytics Player activity including predictive analytics and gaming floor optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Casino Management System (CMS) Reviews

Brandon B.

Fantastic and Robust Product!

Likeliness to Recommend

Pros

Shajir C.

Great product! Very reliable and excellent support

Likeliness to Recommend

Pros

Jeff Y.

If you pay for what you want you can use it.

Likeliness to Recommend

Pros

Feature Ratings

Cashless

Bonusing & Promotions

Mobile Player Experience

Display Management

Pit & Table Management

Cage & Vault

Marketing & Loyalty Management

Slot Floor Management

Slot Management, Accounting & Reporting

Mobile Casino Operations

Gaming Analytics

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement