What is Capsifi?
Capsifi (formerly Capsifi Jalapeno) aligns organisational teams around a common understanding of how business functions are supported by your technology portfolio, and manage the lifecycle of your digital assets with Capsifi’s enterprise architecture operating model. The digital operating model platform, Jalapeno, supports architects in planning and managing business model innovation and transformation from conception through to execution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Capsifi?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Repository Management
Collaboration
Process Architecture
Analytics and Reporting
Performance Management
Data Visualization GIS
Risk and Fraud Assessment
Project Management
Document Management
Software Distribution
PCI and EMV Compatible
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Capsifi Reviews
Divya S.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Great product with wonderful customer service
Likeliness to Recommend
What differentiates Capsifi from other similar products?
Consolidating and aligning the operating model is very swift It greatly helps by bridging gaps in business and operational knowledge.
What is your favorite aspect of this product?
Explicitly aligned to business needs. Customer experience is awesome
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Customer experience is great Helps in continuous monitoring of the impact of change
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Krishan J.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2023
Fantastic product and company. Highly recommend!
Likeliness to Recommend
What differentiates Capsifi from other similar products?
Capsifi focuses on navigating the strategy to execution journey and specialises in business architecture. The platform provides "just enough" capability and features outside of this core focus, for example in process architecture and project portfolio management, to provide the end-to-end picture, without trying to be "everything to everyone".
What is your favorite aspect of this product?
The ability to trace the end-to-end strategy to execution journey, including mapping customer experience architecture to other architecture concepts. These perspectives often live in separate repositories, and the ability to bring them together is powerful. The pre-configured meta-model allows consistency in architecture development, which means that repository governance is "baked in". In my opinion, this is better than having a highly customisable meta-model that can be tailored to individual preferences and can lead to confusion when resources are distributed across organisations, or key personnel move on, leaving technical debt.
What do you dislike most about this product?
Capsifi has been on a journey to improve its user interface to make it more consumable by business users and executive decision-makers. I understand this is a core focus for their product roadmap over the next year.
What recommendations would you give to someone considering this product?
Invest the upfront time engaging a professional services provider to help with the product implementation, the same way you would for any other technology product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2023
Tool built for Business Architecture and it shows.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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