Canny Customer Reviews 2024

Canny

7.8 /10

What is Canny?

Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place so it’s easy to pull insights. Canny’s feature set includes public or private feedback boards, scoring features to see priority, public changelog, and more. Canny can be added to existing workflows using integrations like Intercom, Zendesk, Salesforce, Jira, Github, Slack, and more.

Company Details

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Canny Ratings

Real user data aggregated to summarize the product performance and customer experience.

93 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Canny?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Multiple Language Support

Mobile

Idea Funnel

Idea Approval Workflow

Dashboards, Analytics and Reporting

Idea Segmentation

Idea Scoring / Evaluation

Social Collaboration

Data Export and Import

Customizable Branding

News Feed

Vendor Capability Ratings

Average 89

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Quality of Features

Canny Reviews

Prachi D.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Beginners Friendly and great tool

Likeliness to Recommend

9 /10

What differentiates Canny from other similar products?

Canny provides dedicated customer support and fosters a community of users who can share best practices, tips, and insights. This support network ensures that organizations have the resources and guidance they need to effectively leverage the platform and maximize its impact.

What is your favorite aspect of this product?

Canny's platform makes it easy for users to submit, discuss, and upvote ideas and feature requests, fostering engagement and collaboration.

What do you dislike most about this product?

I don't have dislikes.

What recommendations would you give to someone considering this product?

Assess how well Canny integrates with your existing tools and systems, such as project management software, communication platforms, and customer support tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Ashutosh J.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Comprehensive and user-friendly

Likeliness to Recommend

9 /10

What differentiates Canny from other similar products?

Canny offers an intuitive and user-friendly interface, making it easy for both users and product managers to navigate and engage with the feedback and feature request process.

What is your favorite aspect of this product?

The intuitive design and ease of use make it simple for both users and product managers to engage with the feedback and feature request process efficiently.

What do you dislike most about this product?

i dont have any dislike

What recommendations would you give to someone considering this product?

Before implementing Canny, clearly define your goals and objectives for gathering user feedback.

Pros

Helps Innovate
Inspires Innovation
Saves Time
Altruistic

Luis B.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

because sometimes users can have multiple tickets

Likeliness to Recommend

10 /10

What differentiates Canny from other similar products?

They also don't constantly harass our customers by allowing us to limit the number of surveys a person receives within a customizable time frame.

What is your favorite aspect of this product?

The integration with Intercom is really valuable. We can filter users by intercom scores, the customers we target for NPS surveys are sourced from a pre-built segment query in intercom, which can then be tracked for a separate metric across that group within .

What do you dislike most about this product?

Not much. The product is pretty easy to use. It would be good to have a bit more flexibility in the types of follow-up questions that can be asked, but that's a minor thing. Would also like to see some additional logic in the themes scoring.

What recommendations would you give to someone considering this product?

Getting insights into how customers feel about our product and having the NPS score readily available as a business metric but also at an individual level within Intercom for targeted follow up and campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Canny

What is Canny?

Company Details

Need Assistance?

Canny Ratings

93 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Canny?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multiple Language Support Support of multiple languages, including double-byte languages.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Idea Approval Workflow Workflow to approve or reject user ideas and provide automated updates and feedback on the status of their ideas as they move through the idea funnel.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Canny Reviews

Prachi D.

Beginners Friendly and great tool

Likeliness to Recommend

Pros

Ashutosh J.

Comprehensive and user-friendly

Likeliness to Recommend

Pros

Luis B.

because sometimes users can have multiple tickets

Likeliness to Recommend

Pros

Feature Ratings

Multiple Language Support

Mobile

Idea Funnel

Idea Approval Workflow

Dashboards, Analytics and Reporting

Idea Segmentation

Idea Scoring / Evaluation

Social Collaboration

Data Export and Import

Customizable Branding

News Feed

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Quality of Features