CallRail Customer Reviews 2024

CallRail

Composite Score

7.6 /10

CX Score

7.8 /10

28 Reviews Write a Review

Claim Software

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

Company Details

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Awards & Recognition

CallRail won the following awards in the Conversation Intelligence category

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2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

CallRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallRail?

4% Negative

3% Neutral

93% Positive

Pros

Performance Enhancing
Effective Service
Saves Time
Respectful

Feature Ratings

Average 80

Call Analytics

Dashboards and Reporting

Call Recording

Audio Transcription

Mobile Support

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Role-Based Access

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

CallRail Reviews

Jillyn R.

Role: Sales Marketing
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2021

Roadmap is future-ready

Likeliness to Recommend

8 /10

What differentiates CallRail from other similar products?

Ease of setup; Ease of support ticket placement;

What is your favorite aspect of this product?

The leads report - seeing all communications in one place, one time.

What do you dislike most about this product?

We'd like to see each method of communication treated equally and available for every report and dashboard eg. calls/ texts/ emails/ chats/ webforms all ubiquitous as 'leads', ordered chronological by generation date/time. When a repeat communication comes through, it should be obvious that it's not a "first time" contact, no matter if this is a text after a form or a form after a call. The ability to identify the 'unique' leads today, by agent, is too complex.

What recommendations would you give to someone considering this product?

Solid infrastructure; reliable; a bit tedious to teach and setup, but once you identify your most effective ways to use it, it will keep you managing your business efficiently.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rob M.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Affordable and reliable. Exactly what's needed.

Likeliness to Recommend

10 /10

What differentiates CallRail from other similar products?

Great reliable solution.

What is your favorite aspect of this product?

It's affordable and works

What do you dislike most about this product?

Nothing it's grab

What recommendations would you give to someone considering this product?

Yes absolutely

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Product does not disappoint.

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

CallRail

What is CallRail?

Company Details

Need Assistance?

Awards & Recognition

CallRail Ratings

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love CallRail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

CallRail Reviews

Jillyn R.

Roadmap is future-ready

Likeliness to Recommend

Pros

Rob M.

Affordable and reliable. Exactly what's needed.

Likeliness to Recommend

Pros

Product does not disappoint.

Likeliness to Recommend

Pros

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Feature Ratings

Call Analytics

Dashboards and Reporting

Call Recording

Audio Transcription

Mobile Support

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Role-Based Access

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training