CallRail Customer Reviews 2025 | SoftwareReviews

CallRail

Composite Score

7.9 /10

CX Score

8.3 /10

41 Reviews Write a Review

Claim Software

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

Company Details

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Awards & Recognition

CallRail won the following awards in the Conversation Intelligence category

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2 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

CallRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 90%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallRail?

2% Negative

2% Neutral

96% Positive

Pros

Effective Service
Saves Time
Respectful
Acts with Integrity

Feature Ratings

Average 77

Call Recording

Call Analytics

Dashboards and Reporting

Mobile Support

Role-Based Access

Application Integration

Audio Transcription

Pipeline Visibility

Artificial Intelligence Engine

Manager Annotation and Feedback

Conversation Coaching

Vendor Capability Ratings

Average 76

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

CallRail Reviews

Dorothy G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Good platform for call tracking

Likeliness to Recommend

8 /10

What differentiates CallRail from other similar products?

Unlike others, this platform has great functionality for routing and organizing call quality. We can also manage the number of clients and the general costs of the agency. We can offer to directly manage or create customer-owned accounts. Much simpler than our previous platform that only allowed us to have access and did not have the ability to give access to customers. Another plus point is that calls can be forwarded and managed so easily, calls are recorded so that we are not stressed by finding a pencil and paper when we are on the go or keeping track of notes.

What is your favorite aspect of this product?

I like the ease of setting up and listening to our calls, being able to transfer and split calls to different offices, which is great. The call is accurate and it is very easy to filter and extract reports directly. You can also use your numbers for offline campaigns, such as having a number for a brochure or billboard to track your performance. Go as far as you are willing to take it. Thanks to this tool, I can provide clients with detailed call reports where they can rate potential clients. It has many features and can take on a large part of the operational workload.

What do you dislike most about this product?

I find it difficult to use sometimes, especially when trying to generate reports. I had to call support several times to find out how to do something or find a function.

What recommendations would you give to someone considering this product?

CallRail is one of the easiest to use call tracking systems on the market. It can be implemented very quickly with a simple line of code or through a plugin in WordPress.

Pros

Helps Innovate
Enables Productivity
Caring
Altruistic

Alex P.

Role: Consultant
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Extremely useful

Likeliness to Recommend

10 /10

What differentiates CallRail from other similar products?

It has a lot of flexibility in how you can implement it.

What is your favorite aspect of this product?

The ease with which you can set it up.

What do you dislike most about this product?

The app was wonky so I gave up on checking it on the go.

What recommendations would you give to someone considering this product?

Take the time to ask every question up front, because they will answer it and you'll learn a lot.

Pros

Client Friendly Policies
Helps Innovate
Continually Improving Product
Reliable

Julian W.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Reliability is essential, zero downtime in 6 years

Likeliness to Recommend

10 /10

What differentiates CallRail from other similar products?

Modern, easy to use interface. The simplicity of setting up accounts is appreciated. I can have an account up and running in under 60 seconds!

What is your favorite aspect of this product?

Both the speed and ease of use.

What do you dislike most about this product?

I would like to Whitelabel the reporting portal area, so clients see and feel like they're still on my company.

What recommendations would you give to someone considering this product?

If you're providing digital marketing services, or just wish to track how effective a marketing campaign converts, then this tool is essential!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CallRail

What is CallRail?

Company Details

Need Assistance?

Awards & Recognition

CallRail Ratings

88 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love CallRail?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

CallRail Reviews

Dorothy G.

Good platform for call tracking

Likeliness to Recommend

Pros

Alex P.

Extremely useful

Likeliness to Recommend

Pros

Julian W.

Reliability is essential, zero downtime in 6 years

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Call Analytics

Dashboards and Reporting

Mobile Support

Role-Based Access

Application Integration

Audio Transcription

Pipeline Visibility

Artificial Intelligence Engine

Manager Annotation and Feedback

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training