
What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 90%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Effective Service
- Saves Time
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Dashboards and Reporting
Mobile Support
Role-Based Access
Application Integration
Audio Transcription
Pipeline Visibility
Artificial Intelligence Engine
Manager Annotation and Feedback
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
CallRail Reviews
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Product does not disappoint.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jonathan M.
- Role: Operations
- Industry: Agriculture
- Involvement: End User of Application
Submitted Jun 2021
I love call rail hands down. Good for all business
Likeliness to Recommend
What differentiates CallRail from other similar products?
Not sure I haven't used another service that does the same thing
What is your favorite aspect of this product?
Calls record
What do you dislike most about this product?
The price could be better
What recommendations would you give to someone considering this product?
Put in the time to learn it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Mario J.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Simple and effective
Likeliness to Recommend
What differentiates CallRail from other similar products?
Their interface is clear and direct
What is your favorite aspect of this product?
Call transcription
What do you dislike most about this product?
Adding/removing users can be confusing
What recommendations would you give to someone considering this product?
Definitely utilize their free trial before committing.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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