BulkSMS.com

BulkSMS

Composite Score

7.7 /10

CX Score

8.0 /10

25 Reviews Write a Review

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What is BulkSMS?

BulkSMS is a SMS messaging service provider offering two-way SMS communication services straight from your internet enabled device. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

Company Details

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BulkSMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BulkSMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 82%
Conflict Resolution:: 88%
Strategy & Innovation:: 91%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BulkSMS?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Effective Service
Performance Enhancing
Helps Innovate

Feature Ratings

Average 76

Text Messaging

Application Integration

Scheduled Messaging

Social Media Marketing Management

Communication Archive

Opt-in

Surveys Feedback

Mobile Payments

Mobile Marketing Management

Marketing Analytics

Loyalty Promotions Management

Vendor Capability Ratings

Average 75

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

BulkSMS Reviews

Paul M.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, fair priced

Likeliness to Recommend

8 /10

What differentiates BulkSMS from other similar products?

We've not tried other sms providers- researched bulk sms, went with them, been great since

What is your favorite aspect of this product?

Ease of use- web or desktop app, simple even for the simplest simpleton

What do you dislike most about this product?

nothing comes to mind

What recommendations would you give to someone considering this product?

try it, you might like it!

Pros

Effective Service
Performance Enhancing
Enables Productivity
Unique Features

Mogomotsi M.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

It’s quite an easy to use system

Likeliness to Recommend

8 /10

What differentiates BulkSMS from other similar products?

It’s simple to use and easy to train others on how to use it.

What is your favorite aspect of this product?

Sending personalised messages and uploading of spreadsheets

What do you dislike most about this product?

Not sending messages to all recipients and yet crediting us

What recommendations would you give to someone considering this product?

To try it out especially for marketing and communication to large groups of people immediately

Pros

Continually Improving Product
Efficient Service
Helps Innovate
Trustworthy

Cons

Vendor's Interest First
Under Delivered
Less Friendly Negotiation

Scott N.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Test and configure carriers for best results.

Likeliness to Recommend

8 /10

What differentiates BulkSMS from other similar products?

Easy to manage/implement mass SMS communications tool

What is your favorite aspect of this product?

Ease of configuration

What do you dislike most about this product?

Issues with SMS delivery on a per carrier basis requiring configuration edits for compatibility

What recommendations would you give to someone considering this product?

Purchase a small block of credits and thoroughly test before any large commitments

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BulkSMS

What is BulkSMS?

Company Details

Need Assistance?

BulkSMS Ratings

87 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love BulkSMS?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

BulkSMS Reviews

Paul M.

Easy to use, fair priced

Likeliness to Recommend

Pros

Mogomotsi M.

It’s quite an easy to use system

Likeliness to Recommend

Pros

Cons

Scott N.

Test and configure carriers for best results.

Likeliness to Recommend

Pros

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Feature Ratings

Text Messaging

Application Integration

Scheduled Messaging

Social Media Marketing Management

Communication Archive

Opt-in

Surveys Feedback

Mobile Payments

Mobile Marketing Management

Marketing Analytics

Loyalty Promotions Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization