What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
90 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 88%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Reliable
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Social Post Archival
Campaign Execution
Dashboards and Visualization
Social Asset Management
Social Response Management
Contextual Analysis
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Buffer Reviews
Lakshmi S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2023
Buffer: The Social Media Life saver.
Likeliness to Recommend
What differentiates Buffer from other similar products?
The platform's scheduling feature has been a true lifesaver, allowing me to effortlessly plan and repost content. This has not only simplified my daily routine but also given me the freedom to focus on other crucial tasks, knowing that my social media updates are pre-scheduled and good to go.
What is your favorite aspect of this product?
What I've appreciated most about Buffer, especially in the context of a hospital, is how it efficiently manages the numerous images associated with our posts. It has been particularly valuable for sharing important visual content related to our healthcare services. Buffer's user-friendly interface and its web page builder, with easy-to-use tools, have helped us create engaging content and drive traffic to our hospital's online presence.
What do you dislike most about this product?
The absence of email notifications for post issues can indeed be a significant inconvenience.
What recommendations would you give to someone considering this product?
Buffer is, without a doubt, a fantastic social media management tool, and my strong recommendation stands. Its user-friendly interface, coupled with powerful features, makes managing multiple social media accounts a breeze.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Nikolas D.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Oct 2023
Easy and affordable SM management
Likeliness to Recommend
What differentiates Buffer from other similar products?
Buffer has a more affordable pricing structure than Hootsuite. Buffer's free plan includes the ability to connect three social media channels and schedule up to 30 posts at a time.
What is your favorite aspect of this product?
Easy to schedule and post on different platforms simultaneously.
What do you dislike most about this product?
I can't reply to comments on the posts.
What recommendations would you give to someone considering this product?
Buffer is a good choice for small businesses and individuals who are looking for an easy-to-use and affordable social media management tool.
Pros
- Enables Productivity
- Inspires Innovation
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
It wouldn't disappoint you.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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