Buffer Logo Award Winner Product Badge
Buffer Logo Award Winner Product Badge
Buffer Inc

Buffer

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Buffer
8.8 /10

What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.

Company Details


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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Social Media Channel Integration Outbound

88

Social Moderation and Workflow Management

88

Social Media Channel Integration Inbound

87

Campaign Execution

87

Social Post Archival

87

Dashboards and Visualization

85

Social Response Management

85

Social Asset Management

84

Trend Analysis

81

Contextual Analysis

81

Sentiment Analysis

79

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Ease of Data Integration

88

Quality of Features

85

Usability and Intuitiveness

85

Ease of IT Administration

84

Business Value Created

84

Ease of Customization

84

Availability and Quality of Training

82

Vendor Support

81

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Buffer Reviews

Mohit K.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Manage social networks quickly and effectively in

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

We use Buffer for efficient social media marketing management. We can know who is interacting and schedule our posts at strategic times. We are delighted to have a plan focused on developing online and digital marketing; it has helped us achieve significant post coverage and great success in scheduling content on any social network. We have been able to get new leads thanks to Buffer.

What is your favorite aspect of this product?

Buffer allows me to maintain straightforward and efficient social media management. I can analyze my posts as it helps me perceive statistics of how many people manage to view my content. I have been able to customize it to my liking; the interface is very original.

What do you dislike most about this product?

They should add integrations with practical software such as calendar organization or task management; it would be a good synchronization.

What recommendations would you give to someone considering this product?

Buffer is perfect; it works excellently. It syncs well with your social media accounts, and social media is a necessary addition to any business. This program allows you to make the most of it to achieve the reach of your posts, which is very suitable for promoting your products or services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Synchronizing social networks with Buffer

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Deepanshu C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Buffer is great for social media management! Easy

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

Buffer is a tool employed by our digital marketing team. Over the years, counting on the ebb and flow of our client’s needs, we've used Buffer to plan and schedule social media posts. When we manage social for several clients, it becomes a way more necessary tool. However, once we only have a couple of running social, we've found it easier to post on the fly and work outside of buffer.

What is your favorite aspect of this product?

Plan and cross post social ideas across multiple platforms Schedule content to release in advance Change preview text and images on platforms — especially Facebook

What do you dislike most about this product?

It would be nice if the content calendar planning was more in depth Better collaboration for approvals and feedback AI insights and reporting

What recommendations would you give to someone considering this product?

Buffer is great if you have lots of clients and post on multiple platforms. Especially if you want to schedule posts in advance or to release at specific times. It might not be the best tool of you want robust calendar planning with approvals, AI insights, etc. It also might not be the best tool if you only manage social for one or two clients.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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