What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
90 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Reliable
- Efficient Service
- Effective Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Social Response Management
Social Asset Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Buffer Reviews
Ravina M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
The best social media management software
Likeliness to Recommend
What differentiates Buffer from other similar products?
Buffer is a social media management tool that enables users to schedule posts, analyze performance, and engage with audiences. Its simple interface and robust features make it a top choice for businesses and individuals alike. Highly recommended!
What is your favorite aspect of this product?
Buffer is a powerful social media management tool that allows you to easily schedule and publish posts across multiple platforms. Its intuitive interface, analytics, and collaboration features make it a top choice for businesses and marketers. The customer support is exceptional, and the mobile app is great too!
What do you dislike most about this product?
Buffer has limited capabilities for some social media platforms, like Instagram, compared to its competitors. The pricing can be a bit steep for some users, especially those with smaller budgets.
What recommendations would you give to someone considering this product?
Buffer is a great tool for social media management. It's especially well-suited for businesses and marketers who need to manage multiple accounts. Just be aware of its limitations and pricing, and consider trying a few alternatives to see what works best for your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Scott A.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
The Social Media Management Tool Buffer
Likeliness to Recommend
What differentiates Buffer from other similar products?
After using Buffer for close to two years, I continue to recommend it to anybody who needs to schedule social media updates automatically. Major benefits of this program include: cheap in comparison. Use a number of profiles in parallel. Possibility to pre-schedule almost infinite updates. The scheduling widget and queue are well-designed and straightforward to use. The format of the data analytics. Another great feature is the content stream, which might still use some work. If you use social media like Twitter, Facebook, or LinkedIn, you should definitely consider using this program.
What is your favorite aspect of this product?
In my role as a company owner, I frequently find myself considering ways to market my work via social media. The time investment, however, is substantial. Here's some software that gives you an option to spending hours at a time publishing to social media by allowing you to do it in batches. This feature allows you to drop posts at a later time and schedule them out, rather of having to do so at the moment you wished to publish.
What do you dislike most about this product?
When it stops connecting to my social media accounts, I feel a little irritated. It may be many days before I realize that my accounts haven't been uploading anything to a certain website since I actively ignore alerts. There are times when the Chrome add-on won't work and you'll have to restart the website. It's also annoying that you have to pay extra for advanced services like analytics and so on. The sum quickly becomes significant for functional agility.
What recommendations would you give to someone considering this product?
If you need to schedule social media posts in advance, Buffer is a straightforward and highly recommended option. We've been employing it for some time now, and we've come to trust it as a reliable resource. You might not need this software just yet if you're the sole administrator of a brand's social media accounts (Facebook, Instagram, and Twitter). It's our opinion that this will free up marketers and designers to focus on more strategic initiatives, rather than being constantly distracted by the need to swiftly set up new social media posts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mariana B.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2023
Automating your posts
Likeliness to Recommend
What differentiates Buffer from other similar products?
What makes this product different from others is that it is quite efficient to be able to manage each of the social networks on a single platform and this keeps us practical. For which we ourselves have the possibility to mention that it is one of the best social media management tools.
What is your favorite aspect of this product?
You have often wondered if there is any tool to plan your publications, and it will surely happen to you as I thought that was impossible, until I found this amazing program that allowed me to plan the different publications on social networks, having a diversity of connections, it helped me plan each of the publications on instagram, on facebook, pinterest, linkedin and on each of the social networks that we manage in our company. It is so effective that for those people who have such a short time, so when using it you save time and you can use it in other occupations.
What do you dislike most about this product?
Although it is quite an important tool, all of us who have used it consistently can mention that it is complete, but we still have to think of those people who keep using it on a trial basis for persistent use, and we have the possibility of mentioning that the free version has a failure because it only allows you to make 10 publications that for those people who continue to show it, the number of publications that they ask to make could be quite low, if we go to one case, it shows a lot Of course, with twitter that you want to tag someone, it doesn't make it possible for you because you have to go directly to twitter and do it from there.
What recommendations would you give to someone considering this product?
Being such a simple instrument to use, you can get the most benefit from this program, thus making your union life more effective and comfortable, since it is also simple to configure the publications that you are going to do, it is so good the program that does not need to recommend anything.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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