Buffer Inc

Buffer

Composite Score

8.8 /10

CX Score

8.9 /10

140 Reviews Write a Review

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What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.

Company Details

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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Contract Negotiation
Conflict Resolution

2024

10 Top Rated Capabilities

9 Top Rated Features

2023

6 Top Rated Capabilities

6 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Efficient Service
Effective Service
Respectful

Feature Ratings

Average 84

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Social Response Management

Social Asset Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Buffer Reviews

Kevin S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Very reliable, Great Service

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

Reliable, free version has good features.

What is your favorite aspect of this product?

How good the free version is.

What do you dislike most about this product?

Not available.

What recommendations would you give to someone considering this product?

Watch youtube tutorials!

Pros

Reliable
Performance Enhancing
Enables Productivity
Continually Improving Product

Kaloki C.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Social Media Management Made Easy With Buffer

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

For social media management, Buffer offers powerful features and is easy to manage It also comes with social media monitoring capabilities

What is your favorite aspect of this product?

I like that Buffer is affordable and multipurpose The software is manageable and affordable Makes management and monitoring of social media pages easy

What do you dislike most about this product?

Well, it has been flawless and so I have no complaints.

What recommendations would you give to someone considering this product?

I highly recommend Buffer for being the very best in monitoring and social media management

Pros

Continually Improving Product
Unique Features
Inspires Innovation
Caring

Ricardo P.

Role: Sales Marketing
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

An effective solution for your networks

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

Unlike other tools we can say that this one is unique because the programming function of the platform has saved my life and, in general, it is easy to use. Because I can schedule my social media posts in advance, I have more time in the day to do other things.

What is your favorite aspect of this product?

What I like the most about this tool is that it has a set of automated publishing tools simplifying even peak viewing hours on each of our platforms, it has a quality interface that makes Buffer an option.

What do you dislike most about this product?

Since I have been using this tool, we have not found any flaws in this product. Rather, I can say that this product is in the right direction to satisfy customers.

What recommendations would you give to someone considering this product?

One of the reasons I can recommend this tool is because it is easy to set up and is up and running the same day. Buffer can also be easily customized across different social networks. Scheduling content across different social networks is easy, and it also offers great analytics for each post.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Buffer

What is Buffer?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Buffer Ratings

88 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Buffer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Buffer Reviews

Kevin S.

Very reliable, Great Service

Likeliness to Recommend

Pros

Kaloki C.

Social Media Management Made Easy With Buffer

Likeliness to Recommend

Pros

Ricardo P.

An effective solution for your networks

Likeliness to Recommend

Pros

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Feature Ratings

Social Media Channel Integration Outbound

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Campaign Execution

Social Post Archival

Dashboards and Visualization

Social Response Management

Social Asset Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement