BrightEdge Logo
BrightEdge Logo
BrightEdge Technologies

BrightEdge

Composite Score
7.5 /10
CX Score
7.2 /10
Category
BrightEdge
7.5 /10

What is BrightEdge?

BrightEdge makes SEO and Content Performance Management easy and measurable with AI-powered solutions to help you discover the true search demand of visitors, and create engaging content that will convert prospects into paying customers.

Company Details


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Awards & Recognition

BrightEdge won the following awards in the Search Engine Optimization category

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BrightEdge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BrightEdge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

88 Plan to Renew

1
Since last award

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BrightEdge?

8% Negative
10% Neutral
82% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 80

Alerts

84

Keyword Research

84

Rank Tracking

84

Competition Analysis

84

Content Optimization

83

Analytics and Reporting

81

On-Page Tracker/Optimization

77

Auditing

72

Local SEO

70

Backlink Tools

69

Vendor Capability Ratings

Average 79

Vendor Support

87

Availability and Quality of Training

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Breadth of Features

79

Ease of IT Administration

78

Business Value Created

77

Ease of Data Integration

77

Ease of Customization

73

Usability and Intuitiveness

72

BrightEdge Reviews

Ron M. W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

I'm a BrightEdge Fanboy

Likeliness to Recommend

10 /10

What differentiates BrightEdge from other similar products?

The product keeps innovating, alongside just how quickly the SEO industry continues to change. BrightEdge pioneered self-driving SEO while others had never even heard of the concept. I regularly use their advanced feature set but for those that are just on a base package, there is still plenty of innovation like SearchIQ that can help everybody diagnose page-level SEO elements. They have great service too. I have never met a CSR there that I didn't like.

What is your favorite aspect of this product?

I still love DataCube, which gives me a historic view of my website and/or any website. Great for keyword research but also great for competitive analysis. Every month, I am able to see changes in DataCube that help me understand the impact of my SEO updates and which direction my program is headed. Instant is pretty incredible too, although not everyone has purchased it, it is well worth the investment. An even better research tool than DataCube and I love DataCube.

What do you dislike most about this product?

Recommendations are still not all that helpful. Which is why SearchIQ has come at a great time. That will be the feature I use to analyze my pages and know what to optimize for next.

What recommendations would you give to someone considering this product?

Explore the feature set, and envision how you can use it for what you need. See how much support you'll be granted and lean on it. Often it is all about the set up. If you set up your keyword groups and pages properly, it'll be a pleasure to optimize using the guidance from their platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kari P.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, helpful,customer service was annoying

Likeliness to Recommend

8 /10

What differentiates BrightEdge from other similar products?

I haven't used similar products so I don't know. It is more helpful than conducting SEO audits on your own though.

What is your favorite aspect of this product?

I like how easy it is to go in and updated web pages to meet SEO standards. The SEO rules are simple and they tell you exactly what you need to update to improve SEO.

What do you dislike most about this product?

The customer care team was annoying. My account manager insisted on two calls a month and wouldn't let me cancel even if we had nothing to discuss. He wasted my time.

What recommendations would you give to someone considering this product?

Schedule a couple of calls in the beginning and then ask to only have calls as needed with your rep.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Wastes Time
  • Less Efficient Service
  • Less Effective Service

Frederico C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, but price quality rather disappoints.

Likeliness to Recommend

6 /10

What differentiates BrightEdge from other similar products?

User interface and its keyword research were a step above quite a few of the competitors.

What is your favorite aspect of this product?

Customer support was always available to help, but that comes at a hefty price tag. Keyword research helped achieve many content ideas.

What do you dislike most about this product?

For a very small fraction portion of the price paid you can use several other platforms that will allow you to get the job done in terms of content, while being much more productive with technical audits and what not.

What recommendations would you give to someone considering this product?

Give the trial a run, but you'd be much better off with something like SEMrush.

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Generous
  • Charges for Enhancements

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