BrightEdge Logo
BrightEdge Logo
BrightEdge Technologies

BrightEdge

Composite Score
7.5 /10
CX Score
7.2 /10
Category
BrightEdge
7.5 /10

What is BrightEdge?

BrightEdge makes SEO and Content Performance Management easy and measurable with AI-powered solutions to help you discover the true search demand of visitors, and create engaging content that will convert prospects into paying customers.

Company Details


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Awards & Recognition

BrightEdge won the following awards in the Search Engine Optimization category

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BrightEdge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BrightEdge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

88 Plan to Renew

1
Since last award

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BrightEdge?

8% Negative
10% Neutral
82% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 80

Alerts

84

Keyword Research

84

Rank Tracking

84

Competition Analysis

84

Content Optimization

83

Analytics and Reporting

81

On-Page Tracker/Optimization

77

Auditing

72

Local SEO

70

Backlink Tools

69

Vendor Capability Ratings

Average 79

Vendor Support

87

Availability and Quality of Training

82

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Breadth of Features

79

Ease of IT Administration

78

Business Value Created

77

Ease of Data Integration

77

Ease of Customization

73

Usability and Intuitiveness

72

BrightEdge Reviews

Danyah H.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use, staff friendly

Likeliness to Recommend

10 /10

What differentiates BrightEdge from other similar products?

The one on one account manager the whole time

What is your favorite aspect of this product?

dashboards

What do you dislike most about this product?

it is a bit pricey compared to others

What recommendations would you give to someone considering this product?

it is good, staff will help and guide you and always willing to meet

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dara W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great fast responding customer support team

Likeliness to Recommend

10 /10

What differentiates BrightEdge from other similar products?

Great fast responding support team

What is your favorite aspect of this product?

Variety of features. Remembering this is an online tool, there are a variety of features to make a decision regarding making SEO changes on a page or keywords from what BrightEdge suggests.

What do you dislike most about this product?

There was a glitch a few weeks ago where Google Business posts that were showing as published on BrightEdge were indeed no published and our team had to scramble to manually post Google posts for clients. The glitch has been fixed.

What recommendations would you give to someone considering this product?

Remember to use all of the features and not just one. For example, when deciding on on site page recommendations, do not just juse Search IQ, but other features such as Quick Answers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel W.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Wide range of tools slightly clunky user interface

Likeliness to Recommend

8 /10

What differentiates BrightEdge from other similar products?

BrightEdge offers a white glove service where the user can get questions answered quickly. Their team offers ways to customize dashboards, alerts, and other information sources to meet business needs.

What is your favorite aspect of this product?

Dashboards. These dashboards allow the end user to create a custom report that delivers the information needed. Quite often, several dashboards will need to be created based on the project at hand. I also like being offered the latest tools from BrightEdge without being charged extra for these tools.

What do you dislike most about this product?

The user interface can be clunky sometimes. Personally, I believe dashboards can use a user experience person to help streamline the creation of dashboards.

What recommendations would you give to someone considering this product?

I would recommend to start with a trial of BrightEdge first. A trial will ensure that data can be pulled in properly and no false hopes are created. BrightEdge is a tool to help take SEO to the next step, but it is not a silver bullet.

Pros

  • Unique Features
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Leverages Incumbent Status

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