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Brevo Logo
Brevo

Brevo

Composite Score
8.9 /10
CX Score
9.1 /10
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In Partnership With SelectHub

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Category
Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Includes Product Enhancements
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Email Delivery

92

Sales Intelligence & Conversion Rates

87

Contact Database

87

SPAM Compliance

86

Segmentation

86

Campaign Management

86

Basic Reporting and Analytics

86

Content Authoring

83

Mobile Optimized

82

Text Messaging

82

A/B Testing

82

Vendor Capability Ratings

Average 83

Business Value Created

89

Ease of Implementation

85

Ease of IT Administration

85

Breadth of Features

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Vendor Support

83

Availability and Quality of Training

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Ease of Customization

80

Brevo Reviews

Christophe C.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product, the best email marketing tool !

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Brevo has a great delivery rate, is perfectly adapted to the French market, and very easy to use. Also the support reacts quickly and is efficient. The automation system is awesome and the possibilities offered are marvelous when it comes to automate based on website's visitors behavior! Also they have a specific feature for "transactional emails" so they are not considered as a spam (equivalent of mandrill or sendgrid)

What is your favorite aspect of this product?

The possibility to automate things based on the way users behave on your websites (visited such page, clicked such button, etc.).

What do you dislike most about this product?

I don't dislike anything from this product

What recommendations would you give to someone considering this product?

just go for it, you will not be disappointed!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anthony G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Flexible & user friendly email automation service

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

When using Sendinblue, I found it to be a reliable service. The platform's user-friendliness and insightful data have helped me significantly elevate the effectiveness of my email advertising. If you're in the market for an email marketing service, go no further than Sendinblue. We were missing a lot of other things, so we had to transition to a more robust platform. Sendinblue is excellent for email marketing, and the price is right.

What is your favorite aspect of this product?

I've been using Sendinblue for quite some time, and I'm really pleased with it. It's a terrific system for mass email distribution, such as newsletters. The reporting functions are also excellent; with their help, I was able to increase both my open and click-through rates. As a whole, Sendinblue is an excellent choice for an email marketing service.

What do you dislike most about this product?

I don't have any particular complaints with Sendinblue, but I should probably mention that no software is flawless and that some users may have experienced problems. It's possible that some users will find the platform too complicated, or that it won't offer enough of the functions they seek. There's always the chance that some customers won't be able to afford the prices. To determine if Sendinblue is a good fit for your company, you should give it a try and see if it satisfies your specific requirements; the aforementioned problems are not widespread.

What recommendations would you give to someone considering this product?

Sendinblue's best-case scenario is probably in marketing. A rise in the percentage of those who convert. Accumulating more money through various means. Accumulating more and more visitors every day. Keeping current customers and attracting new ones. Sendinblue's marketing tools are comprehensive. Whether you're trying to grow your email list or gauge the interest of your audience, the statistics and information that Sendinblue gives are invaluable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cory A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use but better options out there

Likeliness to Recommend

5 /10

What differentiates Brevo from other similar products?

Very good product. Very easy to use and the templates are pretty good.

What is your favorite aspect of this product?

Very easy to use and has some nice templates.

What do you dislike most about this product?

It does not have the integration capabilities of similar software like Mailchimp.

What recommendations would you give to someone considering this product?

Not a bad product. The pricing is good and is very easy to use. However, products such as Mailchimp are superior in regard to features and integrations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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