Brevo Logo Award Winner Product Badge
Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.8 /10
CX Score
9.2 /10
Brevo
8.8 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

4% Negative
0% Neutral
96% Positive

Pros

  • Client's Interest First
  • Includes Product Enhancements
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Scheduled Messaging

89

Loyalty Promotions Management

89

Communication Archive

87

Marketing Analytics

86

Social Media Marketing Management

86

Mobile Marketing Management

85

Opt-in

84

Mobile Payments

83

Application Integration

83

Text Messaging

82

Surveys Feedback

80

Vendor Capability Ratings

Average 84

Business Value Created

93

Ease of Implementation

86

Usability and Intuitiveness

86

Ease of IT Administration

84

Breadth of Features

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

80

Vendor Support

77

Brevo Reviews

Daniel Ernesto R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

We keep in regular contact with our users

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Sendinblue is a cloud-based marketing communication software that performs tasks related to the governance of marketing automation, email campaigns, transactional emails and SMS messages. It is crafted to be an all-in-one tool for all digital marketing needs.

What is your favorite aspect of this product?

I use Sendinblue's transactional email service to meet my clients' needs and add a professional touch to my services. Sendinblue is great for small businesses getting started with email marketing. It's easy to set up, the plans are flexible and there is plenty of room to instill your craft within the functionality.

What do you dislike most about this product?

Images and text do not line up, not in all sections, but in 2 sections of the 5 sections. Also, the Read Full Article text on the button does not display acceptably. Again, not a professional stance for us that we are not happy with.

What recommendations would you give to someone considering this product?

The strengths lie within the multiple facets of marketing and pricing. The brilliant approach of paying per text message sent on a monthly plan is excellent. Other platforms wanted a monthly fee that would have cost me much more. They have other services that I would love to try soon, such as Facebook ad campaigns. Delighted to be working with them and hope this record continues. All the best to everyone.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Alberto L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Our marketing advertising business with Sendinblue

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Its working system is excellent, it provides us with the right tools to send our advertisements in a timely manner, it is a perfect software for any company or society.

What is your favorite aspect of this product?

The marketing is autonomous, with effective tools to send advertising, promotions, shipments, it is also easy to use, with good interface, practical, easy to configure, it facilitates the work in business, their prices are easy to acquire, their prices are reasonable for any business or company.

What do you dislike most about this product?

At the moment of using it when we open it to enter the advertisements and tasks it opens new tabs, it does not allow to like the events, another difficulty is to find a tutorial to understand more about this software, in addition it lacks that they personalize better its interface so that it is more attractive for the user that manages it. We have another problem with our newsletter previews in Outlook. The image and text are misaligned, not in all sections, but in 2 of the 5 sections. Also, the text on the read full text button was not displaying correctly. Again, not a professional look that we are not happy with.

What recommendations would you give to someone considering this product?

Coordinate with its creators a way to improve its interface to make it easier and more complete in its functionality, lower the economic issues to acquire this program or software, but having all these cons it is still one of the best in the market. We use Sendinblue only to notify our followers about new events. We do it once or twice a month to avoid saturation. Sendinblue provided what we needed and we got an excellent response from the newsletter. It is easy to use and provides all the necessary information about the results in a very clear way.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Kausik R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Best tool for email marketing

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Prebuilt editable email marketing templates, which are very easy to use and editable. You don't need to rely on designers or developers to build an email template.

What is your favorite aspect of this product?

More In-built features compared to rest other products.

What do you dislike most about this product?

So far nothing disappoints me in Sendinblue.

What recommendations would you give to someone considering this product?

Trustable product

Pros

  • Efficient Service
  • Saves Time
  • Reliable
  • Performance Enhancing

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