Brevo Logo Award Winner Product Badge
Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.6 /10
CX Score
9.0 /10
Brevo
8.6 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
96%
Conflict Resolution:
96%
Strategy & Innovation:
97%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

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3% Negative
0% Neutral
97% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Generous Negotitation
  • Continually Improving Product

Feature Ratings

Average 83

Scheduled Messaging

88

Loyalty Promotions Management

86

Marketing Analytics

86

Social Media Marketing Management

86

Communication Archive

86

Mobile Marketing Management

84

Opt-in

84

Application Integration

84

Text Messaging

82

Mobile Payments

81

Surveys Feedback

79

Vendor Capability Ratings

Average 83

Business Value Created

91

Ease of Implementation

86

Usability and Intuitiveness

84

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

80

Vendor Support

77

Brevo Reviews

Fathima N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Super fast for email and WhatsApp marketing

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Setting up WABA for WhatsApp marketing is completely free of charge and easy to setup without any technical knowledge compared to other tools where one needs to pay for this independently

What is your favorite aspect of this product?

I like the software pricing, it is cost friendly, the schedule rules help me to schedule WhatsApp Campaigns of when to be sent and this is saving me a lot of time

What do you dislike most about this product?

The tool has free version but comes with limited features that can be useful for business marketing, also it takes a lot of time to load data even when connected to a strong internet connection

What recommendations would you give to someone considering this product?

I would recommend the software because it has both Email marketing and WhatsApp marketing at the same subscription pricing

Pros

  • Reliable
  • Performance Enhancing
  • Acts with Integrity
  • Helps Innovate

Cristina C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic platform for optimizing revenue.

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

I've used this amazing software to develop marketing content for emails and messages, among other platforms.

What is your favorite aspect of this product?

I like that I can boost performance and minimize campaigns through various communication channels, so that we can attract a greater number of customers.

What do you dislike most about this product?

There is nothing about this platform that I dislike; it's a useful tool for communications, sales, and marketing.

What recommendations would you give to someone considering this product?

I would suggest using it to develop marketing campaigns, monitor proposals and customer meetings, and manage the sales flow as it is a versatile tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Luule M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Brevo is good for email marketing at a fair price

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo's content is highly dynamic, preventing promotional materials from becoming repetitive and being marked as spam by customers. It provides reports that enable us to assess which users received our emails and which did not. The categorization of lists based on customer types is crucial for us as it helps us determine the kind of promotions and campaigns each group will receive. We chose to use Brevo as it offers an all-encompassing solution for sales and distribution via e-commerce. It aids us in managing promotions for sales and distribution, as well as marketing campaigns, which are vital in the current era.

What is your favorite aspect of this product?

What appeals to me about Brevo is its user-friendly interface as a mass mailer, offering cost-effective solutions for small businesses, thereby making it attainable for those who might not have the same resources as bigger corporations. The features that allow for message review prior to sending and email testing are excellent, ensuring improved outcomes for any mailing campaign. Moreover, our marketing emails sent via Brevo help us adhere to GDPR regulations, thanks to the integrated unsubscribe feature. In summary, Brevo is a practical and efficient mass mailer that provides excellent options for businesses of all scales.

What do you dislike most about this product?

The interaction with my campaign reports and the utilization of my audience through tagging is somewhat restricted. Enhancements to the list/tag feature could make it more practical for sending emails to individuals who engage with a campaign in a specific manner.

What recommendations would you give to someone considering this product?

The software is so cheap that even smaller businesses can use the paid version and on top of that, they offer good customer care support to any technical question, No technical skill is needed to use this tool, which makes it the best software that I can recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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