Brevo Logo Award Winner Product Badge
Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.8 /10
CX Score
9.2 /10
Brevo
8.8 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

4% Negative
0% Neutral
96% Positive

Pros

  • Client's Interest First
  • Includes Product Enhancements
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Scheduled Messaging

89

Loyalty Promotions Management

89

Communication Archive

87

Marketing Analytics

86

Social Media Marketing Management

86

Mobile Marketing Management

85

Opt-in

84

Mobile Payments

83

Application Integration

83

Text Messaging

82

Surveys Feedback

80

Vendor Capability Ratings

Average 84

Business Value Created

93

Ease of Implementation

86

Usability and Intuitiveness

86

Ease of IT Administration

84

Breadth of Features

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

80

Vendor Support

77

Brevo Reviews

Anthony G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Flexible & user friendly email automation service

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

When using Sendinblue, I found it to be a reliable service. The platform's user-friendliness and insightful data have helped me significantly elevate the effectiveness of my email advertising. If you're in the market for an email marketing service, go no further than Sendinblue. We were missing a lot of other things, so we had to transition to a more robust platform. Sendinblue is excellent for email marketing, and the price is right.

What is your favorite aspect of this product?

I've been using Sendinblue for quite some time, and I'm really pleased with it. It's a terrific system for mass email distribution, such as newsletters. The reporting functions are also excellent; with their help, I was able to increase both my open and click-through rates. As a whole, Sendinblue is an excellent choice for an email marketing service.

What do you dislike most about this product?

I don't have any particular complaints with Sendinblue, but I should probably mention that no software is flawless and that some users may have experienced problems. It's possible that some users will find the platform too complicated, or that it won't offer enough of the functions they seek. There's always the chance that some customers won't be able to afford the prices. To determine if Sendinblue is a good fit for your company, you should give it a try and see if it satisfies your specific requirements; the aforementioned problems are not widespread.

What recommendations would you give to someone considering this product?

Sendinblue's best-case scenario is probably in marketing. A rise in the percentage of those who convert. Accumulating more money through various means. Accumulating more and more visitors every day. Keeping current customers and attracting new ones. Sendinblue's marketing tools are comprehensive. Whether you're trying to grow your email list or gauge the interest of your audience, the statistics and information that Sendinblue gives are invaluable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Douglas T.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great savings with SendInBlue.

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Marking out your intended course of action is a breeze using Send in Blue. Everything from the campaign's email to its landing page to its sign-ups worked seamlessly with my WordPress site and Elementor. The convenience of having everything in one location means that you can quickly switch between working on different parts and managing your inbox. To get what you need from Sent in Blue, make a wish list. I was so committed to marketing automation with SendInBlue that I even took a certified training in the platform (free course).

What is your favorite aspect of this product?

When I first started using Sendinblue, I was blown away by how intuitive it was. Pre-made templates and drag-and-drop editors make it easy to create email campaigns. It takes very little effort to set up marketing automation so that you can start sending out tailored communications to your consumers immediately. It's possible to monitor metrics like open rates, clicks, and conversions using Sendinblue. Also, you may monitor the performance of your email marketing initiatives and adjust your content accordingly.

What do you dislike most about this product?

My inexperience was the only drawback I found using Sendinblue. In contrast, Sedin blue's free classes are the best in the rescue industry. Now that I've spent a few days on them, I've had an epiphany about what I should do. Those classes proved to be an excellent instructor after I'd grasped them; not only did I understand automation and the rest of it more effectively from them, but I was also able to immediately put what I'd learned into practice within the Sendinblue control panel. To everyone's benefit

What recommendations would you give to someone considering this product?

In conclusion, Sendinblue is an excellent option for automated email delivery. It's a little overkill for my purposes in some respects, but at least you won't have to fear that the system won't be enough. As has been said, novices to this area may benefit from certain simplifications. Yet none of the "majors" have a significant presence there. The ability to conduct basic programming and the like is all that is required. Sendinblue can also have custom in-house processes and other features developed if desired.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Incredible savings with SendinBlue!

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

The most valuable aspect of SendInBlue is its user-friendly UI. There is no unnecessary fluff, and everything you need is simply a mouse click away. The transactional SMTP part, together with the contacts and campaigns parts, is intuitive. In a nutshell, a potent instrument for people who want to raise their profile via electronic mail and possess sophisticated analysis and segmentation skills that have grown in sophistication over time. Excellent support that is quick to respond and knowledgeable about the needs of its clients. This is a huge bonus when it comes to helping clients.

What is your favorite aspect of this product?

Sendinblue's flexibility and selection of user-friendly themes were major selling points for me. The fact that it is a web-based email marketing platform with options for both novice and expert users appealed to me. It's an all-in-one marketing automation platform with all the marketing and sales tools your business needs to cultivate lasting connections with its clientele.

What do you dislike most about this product?

In regards to data transfer, I found the app's onboarding procedure to be very cumbersome. A lot of the functions, like setting up a unique IP address or sending targeted emails, have a steep learning curve. Moreover, additional functions are only accessible through the more expensive premium and corporate programs.

What recommendations would you give to someone considering this product?

For straightforward email marketing, SendinBlue is an excellent choice, particularly for smaller enterprises. In comparison to similar services, such as MailChimp, creating an account and sending your first email is a breeze. It's also simple enough for even individuals who aren't tech-savvy to utilize. You may want to explore elsewhere if you have a massive email list or if you need to import lists often from a source other than SendinBlue. While SendinBlue is fantastic in its own environment, importing other email lists may be problematic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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