What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBrevo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Brevo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
99 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 96%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 97%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Enables Productivity
- Trustworthy
- Generous Negotitation
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Loyalty Promotions Management
Marketing Analytics
Social Media Marketing Management
Communication Archive
Mobile Marketing Management
Opt-in
Application Integration
Text Messaging
Mobile Payments
Surveys Feedback
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Brevo Reviews
Sathiyan R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Brevo delivers omnichannel marketing more easier
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo has meetings and call recordings at the same cost making it easy to convert leads into prospective buyers that other tools do not have.
What is your favorite aspect of this product?
I like the integration of Brevo with WhatsApp marketing through the WhatsApp channel at no extra cost. Brevo has good email templates that can easily be customized to create email content more easier.
What do you dislike most about this product?
The chat feature is too slow and does not look good, The chat widget appearance needs a lot of improvement and modifications
What recommendations would you give to someone considering this product?
Yes, Brevo is a good tool for marketing, meetings and live chat and I would recommend the tool
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Soumaya M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Easy to use with fantastic features
Likeliness to Recommend
What differentiates Brevo from other similar products?
It has open API which we use directly from our system to manage our contact list, marketing automations without logging in Brevo or getting worried of how our data is processed alongside with the data of our subscribers
What is your favorite aspect of this product?
Brevo is easy to use and to understand with a professional customer care team who responds to technical questions on time without delay and also the tool comes at a pricey cost
What do you dislike most about this product?
Using the email marketing feature tend to be risky as often they would suspend the campaigns without a prior reason until when you contact them, that is when they can unsuspend the campaign claiming the system flagged it suspicious
What recommendations would you give to someone considering this product?
Since Brevo is cheap and easy to use for any novice, I would recommend the tool
Pros
- Trustworthy
- Caring
- Acts with Integrity
- Generous Negotitation
Please tell us why you think this review should be flagged.
Husnah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Brevo is a professional marketing tool
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo is scalable enough and comes with multiple functions, has the live chat tool which one can use to offer live chat on the website, Has the Whatsapp marketing feature which we are currently using to send Whatsapp marketing to our subscribers and the emailing system for sending email campaigns and all comes at the same pricing
What is your favorite aspect of this product?
I like the Whatsapp Marketing feature, it has simple features to use like interactive bot which I use to offer cognitive interactive campaigns to our subscribers through Whatsapp that helps us to create a positive engagement with our clients.
What do you dislike most about this product?
We often get issues sending email campaigns as most emails do not get delivered on time and they would bounce back even if we have enough credit on our Brevo account. They do not have email validity checker feature which we can use to detect invalid emails so we can optimize our campaigns and increase it is delivery score
What recommendations would you give to someone considering this product?
Brevo is easy to use and comes with more templates that one can use
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
