Brevo Customer Reviews 2024

Brevo

Composite Score

8.8 /10

CX Score

9.2 /10

45 Reviews Write a Review

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What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

4% Negative

0% Neutral

96% Positive

Pros

Client's Interest First
Includes Product Enhancements
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Scheduled Messaging

Loyalty Promotions Management

Communication Archive

Marketing Analytics

Social Media Marketing Management

Mobile Marketing Management

Opt-in

Mobile Payments

Application Integration

Text Messaging

Surveys Feedback

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Vendor Support

Also Featured in...

Marketing Automation - B2B

Score 8.9

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Email Marketing

Score 8.9

View Brevo in this category (opens in a new tab)

Brevo Reviews

Husnah A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Brevo is a professional marketing tool

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo is scalable enough and comes with multiple functions, has the live chat tool which one can use to offer live chat on the website, Has the Whatsapp marketing feature which we are currently using to send Whatsapp marketing to our subscribers and the emailing system for sending email campaigns and all comes at the same pricing

What is your favorite aspect of this product?

I like the Whatsapp Marketing feature, it has simple features to use like interactive bot which I use to offer cognitive interactive campaigns to our subscribers through Whatsapp that helps us to create a positive engagement with our clients.

What do you dislike most about this product?

We often get issues sending email campaigns as most emails do not get delivered on time and they would bounce back even if we have enough credit on our Brevo account. They do not have email validity checker feature which we can use to detect invalid emails so we can optimize our campaigns and increase it is delivery score

What recommendations would you give to someone considering this product?

Brevo is easy to use and comes with more templates that one can use

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Fathima N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Super fast for email and WhatsApp marketing

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Setting up WABA for WhatsApp marketing is completely free of charge and easy to setup without any technical knowledge compared to other tools where one needs to pay for this independently

What is your favorite aspect of this product?

I like the software pricing, it is cost friendly, the schedule rules help me to schedule WhatsApp Campaigns of when to be sent and this is saving me a lot of time

What do you dislike most about this product?

The tool has free version but comes with limited features that can be useful for business marketing, also it takes a lot of time to load data even when connected to a strong internet connection

What recommendations would you give to someone considering this product?

I would recommend the software because it has both Email marketing and WhatsApp marketing at the same subscription pricing

Pros

Reliable
Performance Enhancing
Acts with Integrity
Helps Innovate

Cristina C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic platform for optimizing revenue.

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

I've used this amazing software to develop marketing content for emails and messages, among other platforms.

What is your favorite aspect of this product?

I like that I can boost performance and minimize campaigns through various communication channels, so that we can attract a greater number of customers.

What do you dislike most about this product?

There is nothing about this platform that I dislike; it's a useful tool for communications, sales, and marketing.

What recommendations would you give to someone considering this product?

I would suggest using it to develop marketing campaigns, monitor proposals and customer meetings, and manage the sales flow as it is a versatile tool.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Brevo

What is Brevo?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Brevo Ratings

93 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Brevo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2B

Email Marketing

Brevo Reviews

Husnah A.

Brevo is a professional marketing tool

Likeliness to Recommend

Pros

Fathima N.

Super fast for email and WhatsApp marketing

Likeliness to Recommend

Pros

Cristina C.

Fantastic platform for optimizing revenue.

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Messaging

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Mobile Marketing Management

Opt-in

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Text Messaging

Surveys Feedback

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