Brevo Logo Award Winner Product Badge
Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.6 /10
CX Score
9.0 /10
Brevo
8.6 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Brevo won the following awards in the SMS Marketing category

Filter By

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
96%
Conflict Resolution:
96%
Strategy & Innovation:
97%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
0% Neutral
97% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Generous Negotitation
  • Continually Improving Product

Feature Ratings

Average 83

Scheduled Messaging

88

Loyalty Promotions Management

86

Marketing Analytics

86

Social Media Marketing Management

86

Communication Archive

86

Mobile Marketing Management

84

Opt-in

84

Application Integration

84

Text Messaging

82

Mobile Payments

81

Surveys Feedback

79

Vendor Capability Ratings

Average 83

Business Value Created

91

Ease of Implementation

86

Usability and Intuitiveness

84

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

80

Vendor Support

77

Brevo Reviews

Christophe C.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product, the best email marketing tool !

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Brevo has a great delivery rate, is perfectly adapted to the French market, and very easy to use. Also the support reacts quickly and is efficient. The automation system is awesome and the possibilities offered are marvelous when it comes to automate based on website's visitors behavior! Also they have a specific feature for "transactional emails" so they are not considered as a spam (equivalent of mandrill or sendgrid)

What is your favorite aspect of this product?

The possibility to automate things based on the way users behave on your websites (visited such page, clicked such button, etc.).

What do you dislike most about this product?

I don't dislike anything from this product

What recommendations would you give to someone considering this product?

just go for it, you will not be disappointed!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

SHARVANI P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Easy to use, but lacks advanced features

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

What sets this platform apart is its ease of use and simplicity, making it ideal for small to medium-sized businesses. The user-friendly interface allows even beginners to navigate effortlessly. It provides solid email automation features and integrates well with various apps. Unlike other platforms that can feel overwhelming with too many features, this one focuses on offering just the right tools for efficient marketing without being too complicated, making it a great choice for those looking for an intuitive, straightforward solution.

What is your favorite aspect of this product?

My favorite aspect is how easy it is to use. The interface is clean and simple, making it really straightforward to set up campaigns and automate emails. I love that I can get things done quickly without needing to dive into complex settings. It saves me time and effort, which is exactly what I need when juggling multiple tasks. The features are perfect for someone who doesn’t want to spend hours figuring out how everything works.

What do you dislike most about this product?

What I dislike the most is that while the interface is simple, sometimes the customization options feel a bit limited. For instance, certain advanced features require a bit more flexibility in terms of design and automation. It would be great if there were more customization options for specific email templates or workflows. This could make it even more versatile for businesses with unique needs.

What recommendations would you give to someone considering this product?

I would recommend this product to anyone looking for a simple, user-friendly solution for email campaigns and automation. It's perfect for small to medium-sized businesses or those just starting with email marketing. However, if you're looking for highly advanced customization or complex integrations, you might want to check if the features meet your needs first. Overall, it's an excellent tool for those who need efficiency without the steep learning curve.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Lwamunda E.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

BREVO is a good software for email marketing

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Its intuitive builder is user-friendly, making it easy for us to produce outclass and mobile-responsive emails regardless of our technical capabilities. Another similar platform usually offers complex interfaces, whereas Brevo simplifies the complex designing process while preserving the standards of functionality. It focuses on personalization and powerful automation features.

What is your favorite aspect of this product?

It offers detailed segmentation capabilities by helping us to generate targeted segments constructed on customized data, the behavior of customers, and their demographics to make sure that every email resonates with its customers. It also assists in the automation of different workloads including post-purchase follow-ups and cart recoveries. It is my favorite due to its easiness, powerful automation, and personalized capabilities.

What do you dislike most about this product?

It lacks in having less comprehensive CRM capabilities as it does not facilitate pre-built CRM involving the need for third-party integration in the case when we are relying on inbound marketing for our campaigns. This results in increased complexity.

What recommendations would you give to someone considering this product?

I would recommend the solution

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Inspires Innovation

Most Popular Brevo Comparisons