Brevo Customer Reviews 2024

Brevo

Composite Score

8.8 /10

CX Score

9.2 /10

45 Reviews Write a Review

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What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

4% Negative

0% Neutral

96% Positive

Pros

Client's Interest First
Includes Product Enhancements
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Scheduled Messaging

Loyalty Promotions Management

Communication Archive

Marketing Analytics

Social Media Marketing Management

Mobile Marketing Management

Opt-in

Mobile Payments

Application Integration

Text Messaging

Surveys Feedback

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Vendor Support

Also Featured in...

Marketing Automation - B2B

Score 9.1

View Brevo in this category (opens in a new tab)

Email Marketing

Score 8.9

View Brevo in this category (opens in a new tab)

Brevo Reviews

Sathiyan R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Brevo delivers omnichannel marketing more easier

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo has meetings and call recordings at the same cost making it easy to convert leads into prospective buyers that other tools do not have.

What is your favorite aspect of this product?

I like the integration of Brevo with WhatsApp marketing through the WhatsApp channel at no extra cost. Brevo has good email templates that can easily be customized to create email content more easier.

What do you dislike most about this product?

The chat feature is too slow and does not look good, The chat widget appearance needs a lot of improvement and modifications

What recommendations would you give to someone considering this product?

Yes, Brevo is a good tool for marketing, meetings and live chat and I would recommend the tool

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Raghu M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Delivers SMS faster and at an affordable pricing

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

The Implementation of Bulk SMS and OTP sending using Brevo makes it a complete unique solution for product marketing, promotion and authentication purposes

What is your favorite aspect of this product?

I like the SMS sending feature of BREVO, which is easy to use and to schedule of when to send the SMS and also configuring WhatsApp marketing templates is easier with Brevo

What do you dislike most about this product?

Each service is charged independently for example SMS sending, Email sending and WhatsApp marketing are all charged independently by topping up credits and yet you still need to upgrade to a premium plan which makes Brevo an expensive tool to use for marketing and business communication

What recommendations would you give to someone considering this product?

There is a lot of support from this tool and I would recommend the solution

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Soumaya M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use with fantastic features

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

It has open API which we use directly from our system to manage our contact list, marketing automations without logging in Brevo or getting worried of how our data is processed alongside with the data of our subscribers

What is your favorite aspect of this product?

Brevo is easy to use and to understand with a professional customer care team who responds to technical questions on time without delay and also the tool comes at a pricey cost

What do you dislike most about this product?

Using the email marketing feature tend to be risky as often they would suspend the campaigns without a prior reason until when you contact them, that is when they can unsuspend the campaign claiming the system flagged it suspicious

What recommendations would you give to someone considering this product?

Since Brevo is cheap and easy to use for any novice, I would recommend the tool

Pros

Trustworthy
Caring
Acts with Integrity
Generous Negotitation

Brevo

What is Brevo?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Brevo Ratings

93 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Brevo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2B

Email Marketing

Brevo Reviews

Sathiyan R.

Brevo delivers omnichannel marketing more easier

Likeliness to Recommend

Pros

Raghu M.

Delivers SMS faster and at an affordable pricing

Likeliness to Recommend

Pros

Soumaya M.

Easy to use with fantastic features

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Messaging

Loyalty Promotions Management

Communication Archive

Marketing Analytics

Social Media Marketing Management

Mobile Marketing Management

Opt-in

Mobile Payments

Application Integration

Text Messaging

Surveys Feedback

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Vendor Support