Brevo Logo Award Winner Product Badge
Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.6 /10
CX Score
9.0 /10
Brevo
8.6 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
96%
Conflict Resolution:
96%
Strategy & Innovation:
97%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

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3% Negative
0% Neutral
97% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Generous Negotitation
  • Continually Improving Product

Feature Ratings

Average 83

Scheduled Messaging

88

Loyalty Promotions Management

86

Marketing Analytics

86

Social Media Marketing Management

86

Communication Archive

86

Mobile Marketing Management

84

Opt-in

84

Application Integration

84

Text Messaging

82

Mobile Payments

81

Surveys Feedback

79

Vendor Capability Ratings

Average 83

Business Value Created

91

Ease of Implementation

86

Usability and Intuitiveness

84

Breadth of Features

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

80

Vendor Support

77

Brevo Reviews

Alberto L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Our marketing advertising business with Sendinblue

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Its working system is excellent, it provides us with the right tools to send our advertisements in a timely manner, it is a perfect software for any company or society.

What is your favorite aspect of this product?

The marketing is autonomous, with effective tools to send advertising, promotions, shipments, it is also easy to use, with good interface, practical, easy to configure, it facilitates the work in business, their prices are easy to acquire, their prices are reasonable for any business or company.

What do you dislike most about this product?

At the moment of using it when we open it to enter the advertisements and tasks it opens new tabs, it does not allow to like the events, another difficulty is to find a tutorial to understand more about this software, in addition it lacks that they personalize better its interface so that it is more attractive for the user that manages it. We have another problem with our newsletter previews in Outlook. The image and text are misaligned, not in all sections, but in 2 of the 5 sections. Also, the text on the read full text button was not displaying correctly. Again, not a professional look that we are not happy with.

What recommendations would you give to someone considering this product?

Coordinate with its creators a way to improve its interface to make it easier and more complete in its functionality, lower the economic issues to acquire this program or software, but having all these cons it is still one of the best in the market. We use Sendinblue only to notify our followers about new events. We do it once or twice a month to avoid saturation. Sendinblue provided what we needed and we got an excellent response from the newsletter. It is easy to use and provides all the necessary information about the results in a very clear way.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Kausik R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Best tool for email marketing

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Prebuilt editable email marketing templates, which are very easy to use and editable. You don't need to rely on designers or developers to build an email template.

What is your favorite aspect of this product?

More In-built features compared to rest other products.

What do you dislike most about this product?

So far nothing disappoints me in Sendinblue.

What recommendations would you give to someone considering this product?

Trustable product

Pros

  • Efficient Service
  • Saves Time
  • Reliable
  • Performance Enhancing

Anurag P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Full Featured Solution for your Email Campaign

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Sendinblue is feature rich and cost effective email marketing software. It has easy to use email editor with lots of templates, enabling you create awasome marketing email and send to subscribers. Their free plans provide you more than enough email count per month to try. If you dont have much subscriber,then free plan itself is good.The paid plans are also there, so that you can go for one, if you have more subscribers.

What is your favorite aspect of this product?

I am using Sendinblue my monthly newsletters to my website users,and encouraging them to come to portal.Viewing Detailed analytics I can get that mood of my user base.Integrating subscription form on my WordPress site i can collect new emails of users.The Sendinblue dashboard provide complete analytics of every campaign.Their email throughput is also very good.

What do you dislike most about this product?

They restrict email sending, if your email gets bounce.Policy related to adding of email address to contacts book is also not good.

What recommendations would you give to someone considering this product?

Consider Sendinblue as your email campaign tool. Go for it, It has a easy to use and excellent user interface. Free plan is good to try, for small list of subscriber.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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