
What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
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Since last award
99 Plan to Renew
1
Since last award
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 96%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 97%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Enables Productivity
- Trustworthy
- Generous Negotitation
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Loyalty Promotions Management
Marketing Analytics
Social Media Marketing Management
Communication Archive
Mobile Marketing Management
Opt-in
Application Integration
Text Messaging
Mobile Payments
Surveys Feedback
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Availability and Quality of Training
Vendor Support
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Brevo Reviews

Alberto L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Our marketing advertising business with Sendinblue
Likeliness to Recommend
What differentiates Brevo from other similar products?
Its working system is excellent, it provides us with the right tools to send our advertisements in a timely manner, it is a perfect software for any company or society.
What is your favorite aspect of this product?
The marketing is autonomous, with effective tools to send advertising, promotions, shipments, it is also easy to use, with good interface, practical, easy to configure, it facilitates the work in business, their prices are easy to acquire, their prices are reasonable for any business or company.
What do you dislike most about this product?
At the moment of using it when we open it to enter the advertisements and tasks it opens new tabs, it does not allow to like the events, another difficulty is to find a tutorial to understand more about this software, in addition it lacks that they personalize better its interface so that it is more attractive for the user that manages it. We have another problem with our newsletter previews in Outlook. The image and text are misaligned, not in all sections, but in 2 of the 5 sections. Also, the text on the read full text button was not displaying correctly. Again, not a professional look that we are not happy with.
What recommendations would you give to someone considering this product?
Coordinate with its creators a way to improve its interface to make it easier and more complete in its functionality, lower the economic issues to acquire this program or software, but having all these cons it is still one of the best in the market. We use Sendinblue only to notify our followers about new events. We do it once or twice a month to avoid saturation. Sendinblue provided what we needed and we got an excellent response from the newsletter. It is easy to use and provides all the necessary information about the results in a very clear way.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Kausik R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2022
Best tool for email marketing
Likeliness to Recommend
What differentiates Brevo from other similar products?
Prebuilt editable email marketing templates, which are very easy to use and editable. You don't need to rely on designers or developers to build an email template.
What is your favorite aspect of this product?
More In-built features compared to rest other products.
What do you dislike most about this product?
So far nothing disappoints me in Sendinblue.
What recommendations would you give to someone considering this product?
Trustable product
Pros
- Efficient Service
- Saves Time
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Anurag P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Full Featured Solution for your Email Campaign
Likeliness to Recommend
What differentiates Brevo from other similar products?
Sendinblue is feature rich and cost effective email marketing software. It has easy to use email editor with lots of templates, enabling you create awasome marketing email and send to subscribers. Their free plans provide you more than enough email count per month to try. If you dont have much subscriber,then free plan itself is good.The paid plans are also there, so that you can go for one, if you have more subscribers.
What is your favorite aspect of this product?
I am using Sendinblue my monthly newsletters to my website users,and encouraging them to come to portal.Viewing Detailed analytics I can get that mood of my user base.Integrating subscription form on my WordPress site i can collect new emails of users.The Sendinblue dashboard provide complete analytics of every campaign.Their email throughput is also very good.
What do you dislike most about this product?
They restrict email sending, if your email gets bounce.Policy related to adding of email address to contacts book is also not good.
What recommendations would you give to someone considering this product?
Consider Sendinblue as your email campaign tool. Go for it, It has a easy to use and excellent user interface. Free plan is good to try, for small list of subscriber.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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