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Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.9 /10
CX Score
9.1 /10
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In Partnership With SelectHub

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Category
Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

92 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
94%
Conflict Resolution:
94%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

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1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Includes Product Enhancements

Feature Ratings

Average 85

Email Delivery

90

Sales Intelligence & Conversion Rates

87

Contact Database

87

SPAM Compliance

86

Segmentation

86

Basic Reporting and Analytics

86

Campaign Management

85

Text Messaging

84

Content Authoring

84

A/B Testing

83

Mobile Optimized

83

Vendor Capability Ratings

Average 84

Business Value Created

89

Ease of IT Administration

86

Ease of Implementation

85

Availability and Quality of Training

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of Customization

81

Brevo Reviews

Shams A.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

User friendly

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Brevo differentiates by offering everything one needs be it emails, SMS, CRM, and automation, all at one place, all at prices that work for enterprises of all sizes.

What is your favorite aspect of this product?

What I really like about Brevo is that how easy it makes everything. All the tools we need, from email to automation, are in one place & it's just simple and effective for businesses to use.

What do you dislike most about this product?

One downside of Brevo is that its more advanced features, like segmentation and reporting, can be a bit basic compared to some competitors.

What recommendations would you give to someone considering this product?

If someone is considering Brevo, I’d recommend starting with the free plan to get a feel for its features & take advantage of their integrations with other tools one might already use to make the most of the platform.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Martin T.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Comprehensive platform for diverse marketing needs

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

It is cost effective for business given that it charges based on emails sent rather than the contact list.

What is your favorite aspect of this product?

Customisable templates

What do you dislike most about this product?

Limited design flexibility

What recommendations would you give to someone considering this product?

Brevo is ideal for businesses with limited budgets and are looking up to scale up email campaigns

Pros

  • Trustworthy
  • Caring
  • Saves Time
  • Respectful

Vinay D.

  • Role: C-Level
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Brevo email marketing is pricey

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Their pricing does not change often as they do keep the same pricing

What is your favorite aspect of this product?

YOU can easily embed the Brevo email marketing features into any solution using the API and have the best user interface for a quicker navigation

What do you dislike most about this product?

Brevo free version supports very limited email contacts, like 300 contacts in the free version which is too smaller compared to other solution

What recommendations would you give to someone considering this product?

It is a professional tool to use but you should keep in mind that Brevo do have limited templates

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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