Brandwatch Logo
Brandwatch Logo
Brandwatch, Inc.

Brandwatch

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Brandwatch
7.9 /10

What is Brandwatch?

Brandwatch (combined with Falcon.io) is a digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, Brandwatch's historical archive includes over a trillion conversations, with 501 million new ones added every day. The platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Brandwatch won the following awards in the Social Media Management - Enterprise category

Filter By

Brandwatch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brandwatch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brandwatch?

4% Negative
5% Neutral
91% Positive

Pros

  • Saves Time
  • Acts with Integrity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Social Response Management

86

Social Asset Management

86

Social Media Channel Integration Inbound

86

Social Media Channel Integration Outbound

84

Social Post Archival

83

Campaign Execution

83

Dashboards and Visualization

83

Social Moderation and Workflow Management

83

Sentiment Analysis

82

Trend Analysis

81

Contextual Analysis

77

Vendor Capability Ratings

Average 82

Ease of Implementation

89

Availability and Quality of Training

87

Quality of Features

85

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

78

Vendor Support

78

Ease of Data Integration

78

Brandwatch Reviews

James B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Online Networking Software for Group Projects

Likeliness to Recommend

10 /10

What differentiates Brandwatch from other similar products?

Brandwatch helps us analyze social media discussions about our clients' brands from the perspective of their customers. Many users from the same division contribute to the information that ultimately spreads throughout the company. This data is used to guide our social and content strategy for our customers, as well as the reporting of our social efforts. We heavily rely on Brandwatch's measuring features for our reports.

What is your favorite aspect of this product?

In order to analyze big, unstructured datasets with netnographic and qualitative methods, researchers must first collect the data and then use categories, rules, and tags to organize the collected information into thematic groups. The capacity to generate reports automatically on a daily, weekly, or monthly basis so that we may see trends and identify shifts in attitude and conduct. We are able to respond quickly to shifts in the market because to the indications we receive from Brandwatch Analytics concerning new developments in the industry, the need for crisis intervention, and sudden increases in online discourse.

What do you dislike most about this product?

Writing sophisticated queries, such as knowing where to put brackets when crafting lengthy and specific questions, can be difficult for even experienced users. More time might be spent on analysis and comparing themes and patterns if the data purification process could be automated (once again, this is related to being able to build appropriate queries to get the right data).

What recommendations would you give to someone considering this product?

Brandwatch Analytics is useful for companies in circumstances when they need to know the backstory of online dialogues. It's effective with large datasets, but you'll need training and a grasp of the sort of information you're hoping to validate or investigate inside the data before diving in (which may be a lengthy process).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aisha L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Investing in Brandwatch is a wise decision.

Likeliness to Recommend

10 /10

What differentiates Brandwatch from other similar products?

This social media scheduling tool is among the simplest to operate. My favorite feature is the centralized calendar where all posts are displayed and can be easily seen, edited, and deleted. Additionally, comparing historical viewership numbers to present figures has shown to be quite beneficial.

What is your favorite aspect of this product?

Brandwatch is a platform that facilitates in-depth research and analysis by concentrating on social listening, providing invaluable data and insights to businesses. The flexibility of DIY dashboard building means we can each design a customized interface with just the metrics we care about most. Data may be retrieved quickly, which facilitates the incorporation of thorough and instructive reports.

What do you dislike most about this product?

bad dependability!!! Media uploads to the page are sporadic at best, and sometimes fail entirely, making integration tricky. Instagram doesn't let you engage with users in any way, you can't share GIFs or images/videos, and it's hard to send text comments.

What recommendations would you give to someone considering this product?

It's a rather potent and user-friendly tool that comes at a very reasonable cost. The insights we've received from using it regularly have been invaluable to our company. The ability to generate and export reports rapidly gives us insight into individual Twitter interactions fast and effortlessly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Salome C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Effective features

Likeliness to Recommend

10 /10

What differentiates Brandwatch from other similar products?

In the error of social media, you need a tool to monitor and notify you when mentioned and gives you trends to ensure you market in the right direction. One of the best tool for such assignment is the Brandwatch. You are able to monitor all the social media platforms and analyze the trends to give you the best marketing direction for your strategies.

What is your favorite aspect of this product?

other than most tool in its competition, you are able to follow well and be informed about the social media happening without hustle,

What do you dislike most about this product?

For dislike, the tool has never disappointed.

What recommendations would you give to someone considering this product?

Highly recommended for social media marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Brandwatch Comparisons