Brandwatch, Inc.

Brandwatch

Composite Score

7.9 /10

CX Score

8.0 /10

43 Reviews Write a Review

Claim Software

What is Brandwatch?

Brandwatch (combined with Falcon.io) is a digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, Brandwatch's historical archive includes over a trillion conversations, with 501 million new ones added every day. The platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Brandwatch won the following awards in the Social Media Management - Enterprise category

Filter By

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Brandwatch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brandwatch.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brandwatch?

4% Negative

5% Neutral

91% Positive

Pros

Saves Time
Acts with Integrity
Performance Enhancing
Trustworthy

Feature Ratings

Average 83

Social Response Management

Social Asset Management

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Social Post Archival

Campaign Execution

Dashboards and Visualization

Social Moderation and Workflow Management

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Average 82

Ease of Implementation

Availability and Quality of Training

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Data Integration

Also Featured in...

Content Marketing

Score 7.9

View Brandwatch in this category (opens in a new tab)

Social Media Monitoring

Score 7.7

View Brandwatch in this category (opens in a new tab)

Brandwatch Reviews

Viviane L.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Some features missing, no batch integration

Likeliness to Recommend

6 /10

What differentiates Brandwatch from other similar products?

Falcon allows to both publish and engage with customers and visitors of Facebook, Youtub and LinkedIn for our business. Some features available for posting : caroussels, link posts, text posts Some dasboards that can be customized, arrived in 2020. Great client support.

What is your favorite aspect of this product?

Notifications when a comment arrived and needs to be answered dashboards are really interesting

What do you dislike most about this product?

Some features not available : not able to post carroussels on LinkedIn, cannot post square visuels on LinkedIn even for dark posts, this is crazy. For those we need to get to LK directly to post them. Not intuitive as far as creation of carroussels It would be good to have some workflow possible with other softwares for instance visual creation Realy need some batch integration the same we can do on Hubspot when integrating an Excel file and the whole month is there, pubished in a few clics cannot post on multiple networks the same content

What recommendations would you give to someone considering this product?

Consider other options too Falcon.io is convenient but some features are really missing, and if you want to be very effective this is not the ideal tool.

Pros

Trustworthy
Efficient Service
Caring
Respectful

Cons

Slower Product Innovation
Charges for Enhancements
Inhibits Innovation

Katy E.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Great customer service. More features than I need

Likeliness to Recommend

8 /10

What differentiates Brandwatch from other similar products?

Way more features than other products I've used. Customer service is top notch - and they are always willing to listen to users about what we'd like to see improved or new features - and they actually implement them!

What is your favorite aspect of this product?

The ability to schedule and post to all of the social media platforms I need. The feature which allows me to share a link to content with outside users to preview.

What do you dislike most about this product?

There seems to be connection issues with platforms fairly often - but it usually is an issue on the platform's end. I wish there was a better notification system.

What recommendations would you give to someone considering this product?

Start with the module you really need - but don't be afraid to get your hands dirty in exploring all of the modules and services offered. Also take advantage of the trainings and support!

Pros

Caring
Respectful
Includes Product Enhancements
Security Protects

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Great support for a very complete product

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Trustworthy
Respectful

Brandwatch

What is Brandwatch?

Company Details

Need Assistance?

Awards & Recognition

Brandwatch Ratings

86 Likeliness to Recommend

1 Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Brandwatch?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Social Media Monitoring

Brandwatch Reviews

Viviane L.

Some features missing, no batch integration

Likeliness to Recommend

Pros

Cons

Katy E.

Great customer service. More features than I need

Likeliness to Recommend

Pros

Great support for a very complete product

Likeliness to Recommend

Pros

Most Popular Brandwatch Comparisons

Hootsuite Social Media Management Enterprise

Buffer

HubSpot Marketing Hub (Social)

Sprout Social Enterprise

Meltwater

Sprinklr Social

1
Since last award

3
Since last award

Feature Ratings

Social Response Management

Social Asset Management

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Social Post Archival

Campaign Execution

Dashboards and Visualization

Social Moderation and Workflow Management

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Data Integration