PayPal

Braintree Direct

Composite Score

7.5 /10

CX Score

7.8 /10

18 Reviews Write a Review

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What is Braintree Direct?

Accept and process cards, PayPal, and wallets such as Venmo (US only), Apple Pay, and Google Pay in a single, modern integration. Plus, get industry-leading tools to help prevent fraudulent transactions, manage data security, and streamline operations.

Company Details

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Awards & Recognition

Braintree Direct won the following awards in the Payment Processing category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Braintree Direct Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Braintree Direct.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Braintree Direct?

5% Negative

0% Neutral

95% Positive

Pros

Friendly Negotiation
Includes Product Enhancements
Reliable
Enables Productivity

Feature Ratings

Average 79

POS Verification

Mobile Payments

Recurring Payments

POS Integration

Security

Digital Wallet Integration

Multi Currency

Credit Card Processing

Customer Support

E-Commerce Integration

Integration With Accounting System

Vendor Capability Ratings

Average 78

Vendor Support

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Braintree Direct Reviews

William C.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Safe and secure and simple to use

Likeliness to Recommend

9 /10

What differentiates Braintree Direct from other similar products?

What differentiates Braintree from other products is its simplicity and straight to the point use. There is no confusion using Braintree as a payment processor which makes training others to use it simple.

What is your favorite aspect of this product?

Favorite aspect is its simplicity while always working as it should and having a great search function to find past transactions.

What do you dislike most about this product?

Receipts can be formatted better to make it look better when sending to clients.

What recommendations would you give to someone considering this product?

Do not hesitate to work with Braintree since it is treating us very well!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

partmo c.

Role: Finance
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Proficient and Safe Payment Processing App

Likeliness to Recommend

9 /10

What differentiates Braintree Direct from other similar products?

Braintree Direct directs the social commitments in the business payment process, where various business operations are credibly managed. More so, Braintree Direct generates a receipts which confirm that the required persons have the appropriate identity.

What is your favorite aspect of this product?

Braintree Direct allows multiple credit payments, which is the allowable mechanisms of meeting the many obligations. More so, Braintree Direct has structured financial needs, where future organization is fruitfully done.

What do you dislike most about this product?

Braintree Direct is the genuine approach to processing the different payment structures, and there is a resolution of increasing the business universal card acceptance.

What recommendations would you give to someone considering this product?

Braintree Direct is the program that guarantees more realistic financial plans, where several growth patterns are financed using the tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Michael V.

Role: Finance
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

East to integrate, quality data exports

Likeliness to Recommend

9 /10

What differentiates Braintree Direct from other similar products?

Braintree's fees are fair and their integration with our front end website was seamless.

What is your favorite aspect of this product?

The integration was the best part for me since it managed to ease the burden. The next day cash deposit is also helpful to quickly get cash from the customer into our hands as we need to recycle capital quickly.

What do you dislike most about this product?

The treatment and linkage of returns could be easier to track. Those can get a bit messy without a proper link to the original charge.

What recommendations would you give to someone considering this product?

Anyone considering Braintree should review the fees closely and also what data they want to pull from the product. Braintree works perfectly for my needs but I know there are robust data platforms out there that may be better suited for others. The IT integration is also a real win since it's very easy to connect to the front end of our website.

Pros

Enables Productivity
Trustworthy
Caring
Respectful

Braintree Direct

What is Braintree Direct?

Company Details

Need Assistance?

Awards & Recognition

Braintree Direct Ratings

89 Likeliness to Recommend

2 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Braintree Direct?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Verification Support cardholder verification methods for POS transactions

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Recurring Payments The ability to schedule payments at a cadence

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Security Built-in security to protect payment information to prevent fraud and hacking

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Multi Currency Allows users to process payments in multiple currencies

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Integration With Accounting System Provide integration with accounting software and ERP systems

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Braintree Direct Reviews

William C.

Safe and secure and simple to use

Likeliness to Recommend

Pros

partmo c.

Proficient and Safe Payment Processing App

Likeliness to Recommend

Pros

Michael V.

East to integrate, quality data exports

Likeliness to Recommend

Pros

Most Popular Braintree Direct Comparisons

Amazon Pay

Stripe Payments

Square Payments

Venmo for Business

BlueSnap

GoCardless

2
Since last award

Feature Ratings

POS Verification

Mobile Payments

Recurring Payments

POS Integration

Security

Digital Wallet Integration

Multi Currency

Credit Card Processing

Customer Support

E-Commerce Integration

Integration With Accounting System

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement