Bigtincan

Brainshark

Composite Score

6.7 /10

CX Score

6.9 /10

14 Reviews Write a Review

Claim Software

What is Brainshark?

Brainshark sales readiness software equips businesses with the training, coaching and content authoring capabilities needed to achieve sales mastery and outsell the competition. Prepare your teams today to win more tomorrow. Empower all your client-facing teams with the knowledge, skills and insights they need to perform at the highest level.

Company Details

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Awards & Recognition

Brainshark won the following awards in the Sales Coaching category

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3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

2 Top Rated Features

2022

Brainshark Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brainshark.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

10
Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brainshark?

0% Negative

16% Neutral

84% Positive

Pros

Performance Enhancing
Trustworthy
Altruistic
Client's Interest First

Cons

Less Generous

Feature Ratings

Average 78

Dashboards, Analytics and Reporting

Video Practice

Custom Scorecard Templates

Coaching Notes

Application Integration

Gamification

Collaboration

AI Simulation Training

Call Ingestion

AI Feedback

Coaching Records

Vendor Capability Ratings

Average 78

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Sales Enablement

Score 8.1

View Brainshark in this category (opens in a new tab)

Brainshark Reviews

Lori H.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Good Product, user friendly & pretty good features

Likeliness to Recommend

9 /10

What differentiates Brainshark from other similar products?

User friendly, ease of integration with CRM's, good resources of analytics & detailed scorecards

What is your favorite aspect of this product?

The scorecards & dashboards - they are really easy to set up and am able to see what is going on behind the scenes at a glance.

What do you dislike most about this product?

Since the buy-out from BIG TIN CAN, the vender relationship is nothing like it was before... we definitely do not get the attention or quick responses like we once did and this had been a bit of a concern.

What recommendations would you give to someone considering this product?

The company is great with showcasing, ask for a demo... have them set up a "sandbox" to test out the feel and functionalities.

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Sreyas V.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Good Tool For Employee Education

Likeliness to Recommend

9 /10

What differentiates Brainshark from other similar products?

Brainshark has been used by me for all of my organizational learning as well as coaching activities. One of the good features is that it does have a progress tracker to keep in check our learning sessions. The To-Do list is also really well done as it shows the number of assignments that need to be completed, the percentage of completion, and the achievements received thus far.

What is your favorite aspect of this product?

There is a progress tracker and reminder which helps us to pick up from where we left off with our training modules. This feature adds a lot of value.

What do you dislike most about this product?

There is not much to dislike about the product as it serves me well for my organizational learning activities

What recommendations would you give to someone considering this product?

It is a good tool for large organizations to conduct their training and even provide coaching to lessen the knowledge gap of onboarded employees

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Stephanie W.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Multidimensional product for training

Likeliness to Recommend

8 /10

What differentiates Brainshark from other similar products?

Ability to send custom video trainings to customers and use for internal training

What is your favorite aspect of this product?

Dashboards

What do you dislike most about this product?

Limited managerial roles per subscription

What recommendations would you give to someone considering this product?

Find ways to maximize the product to get your money's worth

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Brainshark

What is Brainshark?

Company Details

Need Assistance?

Awards & Recognition

Brainshark Ratings

77 Likeliness to Recommend

10 Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Brainshark?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Sales Enablement

Brainshark Reviews

Lori H.

Good Product, user friendly & pretty good features

Likeliness to Recommend

Pros

Cons

Sreyas V.

Good Tool For Employee Education

Likeliness to Recommend

Pros

Stephanie W.

Multidimensional product for training

Likeliness to Recommend

Pros

10
Since last award

4
Since last award

Feature Ratings

Dashboards, Analytics and Reporting

Video Practice

Custom Scorecard Templates

Coaching Notes

Application Integration

Gamification

Collaboration

AI Simulation Training

Call Ingestion

AI Feedback

Coaching Records

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement