Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Jessicca C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Conveniently , my favourite cloud based storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box approach to security of saved content and data is its strongest selling point and the major point of difference between Box and similar substitute platforms. Security features like Single Sign on (SSO) and Multi-level authentication (MFA) provides users like myself , a secured environment to save work files and collaborate.

What is your favorite aspect of this product?

Box has a strong third party application integration capability. I love this because , it enables me to do more with Box.

What do you dislike most about this product?

Box offline capability is very limited and while this is rarely a problem since I always have internet connection, it can be a problem if I ever find myself in a situation where my internet connection is either not good enough or unavailable.

What recommendations would you give to someone considering this product?

For me , Box is more than just a file storage platform. Things like workflow automation , electronic signature capabilities make Box very useful in more aspects than saving files.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aurora D.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A platform to manage, share & collaborate files

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

It’s easy to use, allows on-demand file syncing. Integrated with third party platforms. Plenty of storage for free. Document access is very good, employee can easily find the document that they need. It is fast and reliable. Built-in-security makes you sure that your data is safe and shared with only with whom you want to share. The customer service is very good. It is a good place to keep secure all of your files and share with and collaborate with the employees.

What is your favorite aspect of this product?

Box is a platform to manage, share and collaborate to digital files. It has a lot of features everyone don’t even need. Mainly, it protects your content, empower your people and connects you with your business.

What do you dislike most about this product?

Storage is low for paid account. It doesn’t sync automatically if you are using multiple devices. Sometimes it stops and doesn’t work so you have to cancel and upload file again.

What recommendations would you give to someone considering this product?

I would recommend it if you want to share files and documents with your employees or co-workers. It doesn’t only allow access to the shared files but also enable editing. You can also keep tracking edited files.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Chih H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A safety gateway to share work files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

There surely are many other platforms that companies find suitable to work with, we were also doing so! However, as everyone's life was affected after the pandemic hit, ours did too. We started working from home and that’s when we started finding faults in our organization’s communication platform. It was so hard to send and receive files easily and -most importantly- securely. We were all juggling up with work and communication until we found our tiny little Box. Our company introduced it a few months back and honestly it’s the best thing they did so far.

What is your favorite aspect of this product?

Box is a cloud based secure platform to send and receive our highly sensitive data. It has made our work life so much easier with its file sharing, editing, classifying and retention features. The best part is its integration feature, we didn’t know about it but surprisingly it has been used by so many famous companies. It can be integrated with many top-rates platforms which work much easier and we totally rely on it.

What do you dislike most about this product?

The only thing which I have noticed is that it lacks offline capabilities and you cannot do much about it. Apart from that there is nothing much to complain about. All my colleagues are totally satisfied with it.

What recommendations would you give to someone considering this product?

I speak in favor of the box because there is nothing to dislike. It’s just a perfect solution. You can get your job done in the proper time and it will not take time to share your everyday work load in your office. Highly secure and efficient gateway to send and receive important work files.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

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