Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Kate M.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Box is strong and affordable

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Specifically built for storing and transferring files, Box is best for businesses in need of a document management tool offering a strong workflow automation as well as robust document creation capabilities

What is your favorite aspect of this product?

Box shows outside connections that our team members have been working with, and this provides a top-level view of the individuals involved in our company's work

What do you dislike most about this product?

Advanced security settings such as two-factor authentication and global password resets should be available in all Box's plans from the entry level plan

What recommendations would you give to someone considering this product?

I recommend choosing Box if file sharing and workflow automations are a priority for your business, this is because Box offers robust automations at an affordable price

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katie T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great Cloud Service for Organizations of Any Size.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It's simple to set up sharing and permissions and straightforward to see who has access to which content. Drag-and-drop functionality, upload dialogs, and support for several file formats make Box a breeze. The amount of space I have at my disposal is unparalleled and is thus the most attractive feature. This software goes far above its competitors, thanks to its rich integration and administration features.

What is your favorite aspect of this product?

My favorite feature of Box, a cloud storage service, is the notes feature. As a Box user, I depend on the note feature for collaborative document annotation and revision. It takes a monotonous task like file storage. It makes it simple to discover what I need via clever categorizing of file kinds and using relevant, visually appealing symbols. I also like that it enables me to password-protect my files and uses two-factor authentication.

What do you dislike most about this product?

I can't think of anything terrible to say about BOX, although if pushed, I'd cite the higher price per user. The app makes the uploading process much more complicated than on the PC. The initial setup is the most challenging part. This is the one negative aspect of an otherwise excellent product and a set of features.

What recommendations would you give to someone considering this product?

I can collaborate with others by sharing files, annotating them in real-time, and signing them digitally. A lot of space is included, and you can always buy more if you need it, making this a fantastic choice for storing and organizing your data. I highly suggest that you have many PCs or staff who require access to the duplicate files.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Tanmay G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Simple and Fun

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box has a tight competition in this space with big vendors lurking to seek the attention of customers, still Box turns out to be a very good product due to its ease of use and connectivity.

What is your favorite aspect of this product?

My favorite aspect about Box remains data security and handelling.

What do you dislike most about this product?

Maybe customer care services in different countries can be improved.

What recommendations would you give to someone considering this product?

Its a green signal from our end.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Security Protects

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