Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Amanda P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Safe and easy sharing of documents.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Drag-and-drop functionality, upload dialogs, and support for various file types make Box a breeze. The files are simple to distribute and may be worked on simultaneously by many persons. The defaults and user administration in the sharing system are also classy touches. Box's user interface is uncluttered and easy to use.

What is your favorite aspect of this product?

Box's most appealing feature, in my opinion, is its boundless teamwork opportunities. It is an excellent tool for facilitating collaboration and file sharing since it offers a central location for storing all our files and information. The Box notes feature is my favorite component of this online data storage service. It's simple to set up sharing and permissions and straightforward to see who has access to what.

What do you dislike most about this product?

The basic plan is rather pricey. Many features are unavailable or severely limited in the free edition. The app's performance is a little shaky, but it's all good on the web. Unlike uploading from a PC, I find the app much more cumbersome. I have one complaint about an otherwise excellent product and set of features.

What recommendations would you give to someone considering this product?

Everyone involved in a project, no matter where they are, may effortlessly share and edit documents in real time. When we work together in real-time, I see a massive boost in our productivity. Examine the two options and decide which one is most convenient for you. My impression is that Box is now the best cloud-based sharing platform available.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Rich W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Fabulous for teamwork and document sharing

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

The BOX App allows for simple file sharing amongst groups, with the option to drag and drop files. It is a comprehensive solution with integration and administrative features. The interface seems to be quite simple to use. It ensures the cloud-stored files' version of history is always up to date. In addition, I am impressed by how well it can synchronize files.

What is your favorite aspect of this product?

Box's ease of use is one of the reasons I appreciate it so much. All your material can be easily managed, shared, and collaborated on. It is an excellent tool for minimizing data and storage duplication, which is especially useful while working remotely or offline. I can upload and share files with my team and collaborate in real-time by annotating and signing papers digitally.

What do you dislike most about this product?

When many users attempt to make changes to the same shared file, the 'Editing' feature offered by the Box app might experience some hiccups in functionality. To 'Edit' a file, one has to have the proper authorizations (access/permissions). If the appropriate permissions are granted, anybody can change or remove the file entirely.

What recommendations would you give to someone considering this product?

It's now straightforward for teams to share files, even if they're spread across different countries—good software for organizing and exchanging data in a large business. Working together like this is beneficial in the realm of scientific inquiry. Your information is safe from now on. We save time and energy by working on the product together in real time throughout our sessions.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Natasha B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Intrusive And Incredible Cloud Documentation

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

It differ from others since it has added advanced features like showcase and sync. It store large format files on cloud. Large files sharing. Enables several users to access same account using different devices. Enables me to work on my files while at home so it save time and money. Collaboration of all documents and files in one docket.

What is your favorite aspect of this product?

Ensure seamless content management, files sharing and syncing them too.

What do you dislike most about this product?

We are contented with vendor's implementation since it has it all

What recommendations would you give to someone considering this product?

I would just like to thank Box's software vendor for great innovation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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