Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Koutarou K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Using Box for Teams to Boost Collaboration

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box's ability to centralize content from various tools in one place sets it apart and helps avoid information silos. Our teams have the ability to efficiently organize projects using unlimited libraries with custom metadata and taxonomies while maintaining context. With advanced search and filtering, we can quickly pinpoint the assets we need. We prioritize logical structure, active voice, short sentences, verb phrases, grammatical correctness, simple vocabulary, and accessible language while avoiding changes in content.

What is your favorite aspect of this product?

Box stands out from other collaboration tools due to its ability to handle extremely large files and datasets that are critical to software projects. Its confidence in handling large files and its focus on security make it a top choice for software projects. Its features include unlimited version history, external collaborator controls, 100 GB of individual file uploads, and block-level delta sync, which make working with even gigantic code repositories feel light and fast. Furthermore, Box provides robust permissions settings to ensure security.

What do you dislike most about this product?

Box currently offers excellent collaboration features. In addition, by adding developer-specific features such as repositories, code reviews, CI/CD pipelines, and IDE plugins, Box can further streamline software lifecycles in one place.

What recommendations would you give to someone considering this product?

Box provides secure cloud content management purpose-built for technical collaboration at scale, enabling us to integrate large codebases, documentation, specs, and other project files across global teams. This will make Box an even more valuable tool for teams that face challenges in securely and seamlessly connecting global contributors across different tools. With these enhancements, Our workflows have been significantly optimized, resulting in the ability to collaboratively develop higher quality software in half the time. Box has the potential to become a game changer in the industry.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Rashpal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jan 2024

Try with caution and dollars at the ready

Likeliness to Recommend

7 /10

What differentiates Box from other similar products?

This is a tier 1 product well established secure and seen as trustworthy in the industry. The ease of use to collaborate in and outside the organization is mature and evident in all use cases.

What is your favorite aspect of this product?

I love the collaboration for external use. I am confident that it is secure and the audit trails are robust.

What do you dislike most about this product?

Definitely the cost, this is an expensive productive. Renewal is always interesting the pricing has always crept up with little innovation and product roadmap.

What recommendations would you give to someone considering this product?

I would consider all the alternatives on the market. Make sure your objectives are all met with your selection and get that from across the business before you venture and purchase this product.

Pros

  • Saves Time
  • Continually Improving Product
  • Reliable
  • Effective Service

Ardi S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Box Cloud Content Management: Boost Productivity

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Its robust set of content tools is optimized for digital asset-heavy use cases like marketing. Teams can seamlessly manage campaigns in one place with features such as customizable metadata, an image editor, annotations, watermarking, and real-time collaboration. Previewing over 125 file types eliminates surprises or inconsistencies when sharing materials externally.

What is your favorite aspect of this product?

Security is paramount when sharing sensitive files with multiple internal and external stakeholders. Box is the industry leader in encryption, access permissions, and external collaborator controls. It tracks actions and monitors content to prevent data leaks. We store all our campaign assets and client deliverables on the Box platform, giving us peace of mind.

What do you dislike most about this product?

While Box meets most requirements, deeper integration with tools like email marketing, CRMs, or workflows could be useful. Storage limits may also pose challenges for larger marketing assets, such as videos. Expanding automation for processes such as digital asset review and approval is a growing area for Box.

What recommendations would you give to someone considering this product?

Box provides robust content tools for modern marketing teams like ours, who are constantly creating and sharing content across channels and stakeholders. Its security, smooth collaboration features, and content management capabilities have made us far more productive with lower risk. Box has become the reliable, automated hub powering our content-driven campaigns. I highly recommend it for any organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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