Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Cloud storage accompanied by encryption key.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Our storage of each of our documents or business files is very essential for us, because it is very valuable information which must be supported by a specific platform. I think that Box is different from other cloud platforms due to the great speed with which it uploads and downloads all kinds of files. Previously, I had never noticed any platform using my network connectivity 100%, and Box is capable of doing so, it uses much of my network connectivity to upload or download files in the fastest way possible.

What is your favorite aspect of this product?

Box is a platform that offers a fairly accessible free trial for any new user who wants to learn how to use each of the functionalities of this platform, this is really the main positive factor for which I chose Box. This platform offers a suitable order for all the files that are stored, in addition, it allows users to access this cloud without having a computer, since currently, only a cell phone is needed to access the Box cloud. Box contains a real-time compartment of all the files that are stored in the cloud, in this way, all those who are incorporated into the work team will have the ability to view and obtain these files instantly.

What do you dislike most about this product?

One of the things that has caught my attention relatively little about Box is the fact that this platform has certain synchronization problems with the Slack service. Currently in our company, we use Slack for the communication of various important teams, therefore, it is very essential to have good connectivity or synchronization of Box with Slack. My Box files, sometimes cannot be successfully transferred through the connectivity network with Slack, which brings various information sharing problems with our work teams. I would like you to solve this as quickly as possible, Box is an excellent platform, and it could be put to better use with better connectivity to the Slack service.

What recommendations would you give to someone considering this product?

I personally and professionally consider that Box is the best platform that exists to have a highly secure and accessible cloud storage. This platform has the ability to protect each file with an encryption key, so it is impossible for an unauthorized person to steal our stored information. Box is effective for all types of companies, it works in the short term and generates a fast storage at all times.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Melissa S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Box: File storage solution of this era

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box encrypts data in real time via end-to-end, unlike other file synchronization platforms.

What is your favorite aspect of this product?

I like the way we are able to share, store and synchronize files in the cloud with Box.

What do you dislike most about this product?

Box for the past three years hasn't failed me even in a single minute.

What recommendations would you give to someone considering this product?

Try it as soon as they can to ease file sharing and synchronization in real-time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrea M.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Box in Construction industry

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box not only synchronize files, but also automate workflow and secure file sharing for employees.

What is your favorite aspect of this product?

Content management in the cloud automated by Box is what I give kudos onmy end.

What do you dislike most about this product?

Box do not offer free version unlike other content management services.

What recommendations would you give to someone considering this product?

Focus on Box Shuttle to seamlessly migrate all solutions to the cloud.

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Altruistic

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