Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy and reliable solution, multiplatform support

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is an independent company and they are focused on delivering both reliability and security, I really think this is where they differentiate from the other offerings. The featureset is very rich, from two-way file sync with multiple devices (and platforms) to team collaboration features, Box can easily be used as the only platform for data management, storage and online collaboration for a company.

What is your favorite aspect of this product?

Support and reliability. I never had a shotage since I moved to Box. The two times I had problems (once to recover access to an account and the other time to get the sync software working again on Windows) they were very helpful and proactive.

What do you dislike most about this product?

I am converned Box isn't growing fast/enough to maintain its business model. Considering giants like Google, Apple and Amazon are also in the market of online storage/collaboration, this makes me a bit worried about the future of the software I've grown to rely on daily.

What recommendations would you give to someone considering this product?

It has a free tier so jump right in. You can see how well it all works out and plan your implementation when you move to a paid plan.

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Performance Enhancing

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Inhibits Innovation
  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Be in control of files and documents anytime.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jackson N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Best File Sync and Share Software

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

This tool is cloud based and comes with all security features. It makes content collaboration a breeze.

What is your favorite aspect of this product?

I have used Box for a long time and it works really well when it comes to content collaboration, that is sharing files across the team. It is also very secure as it is cloud based and also very easy to user thanks to the friendly UI.

What do you dislike most about this product?

No complains about Box. It has been a perfect experience all through.

What recommendations would you give to someone considering this product?

If you want a content management and file sharing tool that won't disappoint, Box is what you need. It is also very secure which is paramount.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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