Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

84

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Abigail M.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Powerful fund-raising software.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

This software is simple to set up. And it is fundraising software. It allows receiving donations over the internet. It is a profit organization.

What is your favorite aspect of this product?

Mainly this software is used by charities, mosques, schools, and churches. It is a new and free platform that allows donors to help others over the internet. It has the best organization team as if we had problems, we simply submit a ticket through email and they get back to you generally within one hour. They also sent out surveys to clients and asked features we like can be added. Recurring donors can manage their profiles

What do you dislike most about this product?

Donor box has a login system for recurring donors, but it is not for donors who make a single gift or are regular givers. Its synchronization is time-consuming and inaccurate. It does not have some additional integrations with email tools or CRM.

What recommendations would you give to someone considering this product?

We have a nonprofit website and run fundraising projects from our side and it is a donor box that makes it super easy to set custom donation campaigns and take payments. Also, it makes easy to connect with our payment processor.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Inhibits Innovation

Emma C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The top draw for file storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is simply the most secured file storage platform, at least among the ones I have used. This is the sole reason it is used in my company , as the top storage option for saving very sensitive files.

What is your favorite aspect of this product?

I love Box support for electronic signatures. This has made it easy to incorporate electronic signature options into our engagement workflow with customers.

What do you dislike most about this product?

Box integration with Microsoft 365 sometimes lags and while this is not a regular occurrence , it can be very limiting to my productivity whenever I have had to experience this.

What recommendations would you give to someone considering this product?

Personally for me , it is the first option at all times.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

I have all the information secure and at hand

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

This tool is being widely used in the office, especially in these times of pandemic, when we must share information remotely. The scanning function of documents and electronic signatures, has allowed us to do business and contracts, without the need to be present.

What is your favorite aspect of this product?

I like that we can upload files and share them within the company network in a secure way. It has a very intuitive design, where it will be impossible for you to get lost or not know how to use it. Its mobile application is very useful and contains everything from its web version, which is perfect for being out of the office and still have the information at hand.

What do you dislike most about this product?

Its free version lacks the most important features, that's why we switched to the paid version. Some integrations were difficult to install, I had some failed attempts, but the technical service was very good and answered every question I had and I was able to get the software to work 100%.

What recommendations would you give to someone considering this product?

A very useful tool to store all the information of the company, digitize all the documents that you have in physical and thus get rid of the papers in the office. Ideal for closing long distance contracts and for hiring remote personnel, thanks to its electronic signatures. We love box.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

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