Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Casey N.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy way to store and share files

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

box is an expensive program, there are programs that are much cheaper, but it has features that I really like.

What is your favorite aspect of this product?

Sharing files with coworkers and others is a breeze with Box. You may share with your coworkers, but you can also send a direct link to anybody outside of your organization. If you want to be notified whenever someone else uploads anything related to your interests, you may enable updates. It may also be accessed on a computer or mobile device, making it very convenient.

What do you dislike most about this product?

Desktop access is more difficult since there are no thumbnails of the files you need to view.

What recommendations would you give to someone considering this product?

You may use it to save and share data securely with your colleagues, but be aware of the file format when you upload them, since browsing may modify the format.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Andi W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Stores content effectively with secure access

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box has security that other content storage platforms does not have. I also like that box shows who is sharing what

What is your favorite aspect of this product?

The user management is great. Being able to have eyes on what files were shared by who and who created folders is great for record keeping. The ease of uploading files to box is also noteworthy.

What do you dislike most about this product?

Sometimes I would like advanced filters when trying to search for specific files or folders.

What recommendations would you give to someone considering this product?

I would recommend they get box! It is easy to use and I have had zero problems with the platform. They have a good overview page and videos of the platform on their website as well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alexandre L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent for sharing files and collaborating

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Real-time collaboration is a great feature of Box. In addition, being able to share it and view it from different devices is a big advantage. I also like the version update that Box provides about who changed and what changed at the end. With Box, I was able to collaborate on project management. We always have an idea of ​​the progress of our team. It stands out by providing access to all kinds of documents, you don't have to waste your time looking for the right information.

What is your favorite aspect of this product?

The collaboration aspect is excellent, and the option to integrate Microsoft apps, such as a Word document, into the Box folder is really handy. We get a lot out of its content management capability. It has assisted us in reviewing our work and sharing it on various channels, which has been quite beneficial. When it comes to integration, we work with a variety of technologies that has made it simple to transfer and share data. One of its wonderful characteristics is that it has enabled us to automate our repetitious operations. This is one of the greatest storage applications in my opinion.

What do you dislike most about this product?

Before you can use the Box and Box Sync products comfortably, you must go through some training with someone. If you use Box Tools for Office, your workflow is limited to one person at a time, and if someone locks a file and forgets to unlock it, there's not much you can do. There is no free plan accessible, which I believe undermines client trust in the software. A free trial version should be offered so that users may obtain a sense of the basic application and features before investing any money. It is, however, quite fairly priced, and I would appreciate it.

What recommendations would you give to someone considering this product?

This application is applicable to the majority of industrial enterprises. This technology may aid businesses ranging from finance to human resources to engineering. Box is an excellent platform for file sharing and collaboration. It was favorable, in my opinion, because it was the first to hit the market, I would suggest Box to enterprise-level enterprises that have several stakeholders. If you only need it for personal file storage, you should use another free program. In general, Box is an appealing solution for corporate firms, but it is dependent on your organization's demands.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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