Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Stephanie B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Securely sync and share your documents.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has been instrumental in our organization in making it simple to securely share files with our team. It has enabled us to create a backup copy of any important file, knowing that it will be safe and accessible at any time. We're constantly uploading project progress files so that we can discuss ideas and be more productive. The automated synchronization was my favorite feature. I can sleep well knowing that my data is secure, even if my hard disk crashes overnight.

What is your favorite aspect of this product?

It provides safe storage with a very basic and user-friendly interface. File synchronization is lightning quick, and you may safely share and collaborate. It features control settings that may be tailored to your preferences. One feature I enjoy is that it can be used on any device and supports any file format. The nicest feature, in my opinion, is the ability to edit MS Office files while on the road, as I do not have them installed on my local laptop.

What do you dislike most about this product?

To be honest, I have no issues with Box because it has functioned flawlessly, its functionality and features have not caused any issues, and its technical assistance is excellent. However, because it is not widely used, there is some unreliability. Personally, I don't mind trying it, but not everyone is interested in utilizing it while sharing with someone. Customers will come as a result of some publicity.

What recommendations would you give to someone considering this product?

I recommend it since it is a program with the required capabilities and security to simply exchange data. Its primary goal is to protect and communicate sensitive information. It is completely secure and dependable, and you may use it anyway you choose. You should absolutely think about adopting Box because it is secure and simple to use.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

PIYUSH A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Excellent product for data storage on the cloud.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

- For the first, this product is safer and easier to use than other product. - And most importantly, it is a Google product and has always been a trustworthy and reliable product

What is your favorite aspect of this product?

- Google provides free to store data. - Easy to use and UI is very attractive and user friendly. - Gets all the features that corporate and personal level require. - Can upload and download as well as create folders easily. - Keep data safe without any tension. - Drag and drop functionality This is the most useful for us. - The most liked feature is that I can give permissions to each file to see who can access it.

What do you dislike most about this product?

- The download feature needs to be improved as it takes time to download bulk files and I noticed that my internet speed was sufficient for downloading.

What recommendations would you give to someone considering this product?

- I highly recommend to all that you must use this product because its safe and reliable to store the important data and I am using for 6+ years.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Mahesh H.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

More than just traditional online storage.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box is a simple way to organize your data, it's easy to use, and it's easy to share with others. In short, collaboration is better than anything else. The idea that Box provides a full sync service and can back up your NAS drive is great. It's also much cheaper than most competitors.

What is your favorite aspect of this product?

I like the structure and functioning of Box. By organizing different file types and choosing relevant and eye-catching icons, it does a great job of leveraging something like file storage and making it easier to find what you need.

What do you dislike most about this product?

The process of saving and retrieving can sometimes feel boring. For example, in previous versions, sharing files required several steps. But thanks to Box they keep on releasing patches.

What recommendations would you give to someone considering this product?

Please have hands on it before using professionally. This is the best way to understand and see your app, so you can see if you're used to how space and bandwidth are being used.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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