Box Customer Reviews 2024 | SoftwareReviews

Box

Composite Score

9.1 /10

CX Score

9.4 /10

265 Reviews Write a Review

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What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

1% Neutral

96% Positive

Pros

Caring
Reliable
Saves Time
Respectful

Feature Ratings

Average 87

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Average 87

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Diego Armando S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excellent cloud storage platform

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

David C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Terrific value

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box is designed with enterprise needs in mind, offering robust features for large organizations, including advanced security, compliance tools, and administrative controls. This makes it particularly appealing to large enterprises with complex requirements.

What is your favorite aspect of this product?

Box excels in providing comprehensive solutions tailored for large organizations with complex needs. This includes advanced security, compliance tools, and detailed administrative controls. These features make Box particularly well-suited for enterprises that require robust data protection, extensive integrations with other enterprise systems, and customizable user permissions.

What do you dislike most about this product?

What I dislike most about Box is its pricing structure. For some users, especially smaller businesses or teams, Box can be relatively expensive compared to other cloud storage solutions. The cost can add up, particularly if you require advanced features or a high level of storage.

What recommendations would you give to someone considering this product?

Assess the pricing structure of Box and determine if it fits within your budget. Compare it with other similar products to ensure you're getting the best value for the features you need.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jason S.

Role: Operations
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

It works for what it is but can be very unreliable

Likeliness to Recommend

4 /10

What differentiates Box from other similar products?

It was supposed to be more user friendly and something “familiar” for our users but it was pretty unreliable at times.

What is your favorite aspect of this product?

It had a huge storage space and allowed for a lot of back ups

What do you dislike most about this product?

It did not sync or stuff would have to be re-synced a lot and the software was temperamental about it.

What recommendations would you give to someone considering this product?

Ask if they fixed the syncing issues. Otherwise, it’s okay. Make sure to train your users carefully

Pros

Acts with Integrity
Friendly Negotiation
Respectful
Client's Interest First

Cons

Inhibits Innovation
Less Reliable
Less Productive

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Access Control and Rights Management Ability to discretely control who can access the file.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Diego Armando S.

Excellent cloud storage platform

Likeliness to Recommend

Pros

David C.

Terrific value

Likeliness to Recommend

Pros

Jason S.

It works for what it is but can be very unreliable

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support