Box Customer Reviews 2025 | SoftwareReviews

Box

Composite Score

9.1 /10

CX Score

9.3 /10

298 Reviews Write a Review

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What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 95%
Conflict Resolution:: 96%
Strategy & Innovation:: 93%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Caring
Acts with Integrity
Reliable
Saves Time

Feature Ratings

Average 86

Team Collaboration

Drag and Drop User Interface

Enterprise Grade Security Controls

Real-Time Synchronization

Access Control and Rights Management

Electronic Signatures

Data Loss Prevention

3rd-Party Integrations

Large File Optimization

Cognitive Content Services

Mobility Support

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Derek H.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

BOX makes your life easier.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It is very useful for keeping your files in order, it has a lot of super useful add-ons that can improve its functionality, for example one that is not well known is the ability to save emails and attachments directly to Drive.

What is your favorite aspect of this product?

It has a ton of super useful add-ons that can enhance its functionality, such as Google Forms for creating forms.

What do you dislike most about this product?

What you like least I like

What recommendations would you give to someone considering this product?

It adapts perfectly to my different uses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moiz G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

The premium option for secure file management

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box offers more security than Dropbox and better business-level file management than Google Drive.

What is your favorite aspect of this product?

High security of files, great admin controls and easy sharing features for large documents.

What do you dislike most about this product?

User interface is a bit complicated, pricing is high for small teams and syncing speeds are average.

What recommendations would you give to someone considering this product?

If your business relies on file security and advanced control features, Box is perfect for you.

Pros

Continually Improving Product
Caring
Altruistic
Client's Interest First

Matthew H.

Role: Operations
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Very useful product!

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Its ability to sync across devices.

What is your favorite aspect of this product?

How seamlessly it works in terms of uploading and downloading files.

What do you dislike most about this product?

Can have syncing issues from time to time.

What recommendations would you give to someone considering this product?

Its worth it!

Pros

Helps Innovate
Enables Productivity
Efficient Service
Fair

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Mobility Support Software is optimized for mobile usage.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Derek H.

BOX makes your life easier.

Likeliness to Recommend

Pros

Moiz G.

The premium option for secure file management

Likeliness to Recommend

Pros

Matthew H.

Very useful product!

Likeliness to Recommend

Pros

Most Popular Box Comparisons

Google Drive

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Microsoft OneDrive for Business

ShareFile

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Zoho WorkDrive

2
Since last award

Feature Ratings

Team Collaboration

Drag and Drop User Interface

Enterprise Grade Security Controls

Real-Time Synchronization

Access Control and Rights Management

Electronic Signatures

Data Loss Prevention

3rd-Party Integrations

Large File Optimization

Cognitive Content Services

Mobility Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support