Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
95%
Conflict Resolution:
96%
Strategy & Innovation:
93%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

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3% Negative
2% Neutral
95% Positive

Pros

  • Caring
  • Acts with Integrity
  • Reliable
  • Saves Time

Feature Ratings

Average 86

Team Collaboration

88

Drag and Drop User Interface

87

Enterprise Grade Security Controls

86

Real-Time Synchronization

86

Access Control and Rights Management

86

Electronic Signatures

86

Data Loss Prevention

86

3rd-Party Integrations

86

Large File Optimization

86

Cognitive Content Services

85

Mobility Support

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Newton B.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Experience Files Protection.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

What makes Box different is its ease of use and robust security. I can easily share large files and know that they will always be protected.

What is your favorite aspect of this product?

What I find most helpful is the secure link generator with detailed tracking. You don’t just send a file; you know who accessed it, when, and how many times. Box is a great confidence booster when working with external parties. The seamless integration with tools like Outlook also simplifies sharing—no need to bounce between applications, which is a blessing during busy days.

What do you dislike most about this product?

However, the only aspect that I slightly dislike is that Box can be a bit expensive for small businesses or individual users. Despite this, I consider the investment in this software to be worth it for all the features and benefits it offers.

What recommendations would you give to someone considering this product?

I do recommend it to 10/10 and a 5 star cause of its best encryption system and growing up my business faster.

Pros

  • Effective Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ritzel I.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

It adapts to the times.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Safe and agile to be competitive and adapt to the times.

What is your favorite aspect of this product?

Search options, these allow you to locate files quickly.

What do you dislike most about this product?

the answer is none.

What recommendations would you give to someone considering this product?

Box is created to efficiently manage a large number of files, photos, among other content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luis A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Secure Business File Sharing Combines Innovation

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

The overall business security feature set, where certification and precise access control are possible, of course, makes Box exceptionally well suited for handling the project of sensitive data. The ability to address more complex workflows is possible due to the Box Relay feature of the platform. Being able to integrate with virtually any enterprise application makes it easy to have a connected ecosystem for project delivery.

What is your favorite aspect of this product?

The platform is also very good in documentation and compliance features that are very important in compliance search industries. The API is very powerful and enables any kind of integration with other internal tools and systems. The enhanced functionalities include assigning tasks and setting deadlines for their completion, gathering multiple teams, and working with outside contractors to facilitate efficient and effective administrative teamwork.

What do you dislike most about this product?

The desktop sync client may face difficulties when it applies to the organization of a significant number of files, especially in the case of enterprise uses. For the current technical documents, the mobile interface could provide better tools for editing. Creating a custom workflow is expensive to set up in order to gain the best benefit for a particular project.

What recommendations would you give to someone considering this product?

Using the Box has been of great impact in managing the automation projects in middleware at Indra by improving the delivery process. Lately, during integration enforcement on a larger scale, the functionality of this product ensured we could work with external contractors to access data while keeping unauthorized individuals out. We gained orders of magnitude in the ability to automate approval workflows; this decreased our document processing time immensely and allowed us to focus on more project delivery instead of wasted time on paperwork.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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