Box

Box ECM

Composite Score

7.6 /10

CX Score

7.8 /10

12 Reviews Write a Review

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What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

4
Since last award

92 Satisfaction of Cost Relative to Value

8
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

0% Negative

19% Neutral

81% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 88

Workflow Process Automation

File Approvals Esignatures

Capture Channels

File Conversion

Collaboration

Ediscovery Audit Trail

ECM Document Management

Access Permissions Management

Search

Metadata Management

Mobile

Vendor Capability Ratings

Average 87

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Enterprise Content Management - Midmarket

Score 7.7

View Box ECM in this category (opens in a new tab)

Box ECM Reviews

Clare J.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Wonderful application indicated for content.

Likeliness to Recommend

10 /10

What differentiates Box ECM from other similar products?

It provides the feature of file synchronization on all connected devices. This feature is really good and helpful as it makes our data accessible across all connected devices very easily. It also lets us share our data and collaborate with our colleagues easily and securely with no third party interference.

What is your favorite aspect of this product?

I like this software because it provides a single and trustworthy platform to share, modify, secure and manage all of my enterprise content. It lets the user observe the work process while migrating data. It aids us in teamwork as it is a platform where we can efficiently work together as a team and store all our information easily and reliably.

What do you dislike most about this product?

The signing up procedure is a little complicated as it is very time consuming. It is kind of confusing at first. Some of our employees found it difficult to use and couldn’t get a hang of it.I didn’t like how this depended on the speed of internet on which you’re working.

What recommendations would you give to someone considering this product?

It is easy to use and comes with helpful guidelines. It is a great way of managing and storing your enterprise’s information. Box ECM is a must if you have a large or small enterprise and need migrate information safely and effectively. I am satisfied with it and would recommend it to other people.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deanna T. B.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Easy-to-manage business content

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

It is an open platform, and that makes access to it faster and, above all, easier, especially since many companies are currently looking for ways to innovate and update their systems and make these types of systems purely digital. understandable greatly facilitates these processes

What is your favorite aspect of this product?

Allows all the content to be managed without a large process and that it can even be created from your platform, guaranteeing that each activity will be in harmony with your brand and with your work system, it is a tool that understands customers and knows how to manage each file professionally

What do you dislike most about this product?

there is nothing i don't like you can even try the tool

What recommendations would you give to someone considering this product?

It has powerful security systems in addition to functions that professionally only benefit the company

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Data sharing and storage made seamless

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Box ECM

What is Box ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Box ECM Ratings

89 Likeliness to Recommend

100 Plan to Renew

4 Since last award

92 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Box ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Enterprise Content Management - Midmarket

Box ECM Reviews

Clare J.

Wonderful application indicated for content.

Likeliness to Recommend

Pros

Deanna T. B.

Easy-to-manage business content

Likeliness to Recommend

Pros

Data sharing and storage made seamless

Likeliness to Recommend

Pros

4
Since last award

8
Since last award

Feature Ratings

Workflow Process Automation

File Approvals Esignatures

Capture Channels

File Conversion

Collaboration

Ediscovery Audit Trail

ECM Document Management

Access Permissions Management

Search

Metadata Management

Mobile

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training