Box

Box ECM

Composite Score

7.6 /10

CX Score

7.8 /10

12 Reviews Write a Review

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What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

4
Since last award

92 Satisfaction of Cost Relative to Value

8
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

0% Negative

19% Neutral

81% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 88

Workflow Process Automation

File Approvals Esignatures

Capture Channels

File Conversion

Collaboration

Ediscovery Audit Trail

ECM Document Management

Access Permissions Management

Search

Metadata Management

Mobile

Vendor Capability Ratings

Average 87

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Enterprise Content Management - Midmarket

Score 7.7

View Box ECM in this category (opens in a new tab)

Box ECM Reviews

Daniel M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Enables efficient collaboration

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

When considering the best option in Box ECM I realize that this is a software that is exceptionally great in regard to data security and capability of customization. I chose Box ECM because they had features that could fit our exact need for storage and the documents’ security necessary for collaboration. These are the problems of file storage and organization that this software adopted, to enhance information access management as well as real-time collaboration.

What is your favorite aspect of this product?

That is why I like it because it has an efficient document version control system, feedback capabilities and compatibility with other enterprise solutions. All in all, using Box ECM has brought great prospect to enhance operation efficiency through streamlining document process and facilitating teamwork. It has also extended security in putting into use higher level of encryption and precise privilege of access.

What do you dislike most about this product?

The problem is that file upload is as fast as in other similar programs and can turn out to be slow to medium fast.

What recommendations would you give to someone considering this product?

It is possible to state that Box ECM is an effective solution for document management and teamwork in organizations. Being centered on data safety and, at the same time, convenience, it has already become an essential tool capable of optimizing the work in our organization.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Siddharth G.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic ECM software to be considered

Likeliness to Recommend

8 /10

What differentiates Box ECM from other similar products?

Cheaper and more efficient support

What is your favorite aspect of this product?

Quick access to resources

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Definitely a good ecm to consider

Pros

Reliable
Performance Enhancing
Effective Service
Caring

Chris D.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

More wonderful and safe

Likeliness to Recommend

10 /10

What differentiates Box ECM from other similar products?

Box excels at offering a central location with security where all the data is kept, making it easy to access and transfer the documents safely. It is the tool that makes sharing links to files and inviting team members to join discussions about statistics the simplest.

What is your favorite aspect of this product?

I may pick where data is saved, as well as how or where collaboration takes place, thanks to its sophisticated features. Because of its fantastic functionality and extensive feature set, Box is favored among all analysts that evaluate EFSS systems. My favorite thing is that it frequently adds new capabilities, features, and advantages to the stack.

What do you dislike most about this product?

Our analysts assert that the system's billing is unclear and that occasionally, at the end of the year, we must pay additional amounts for add-ons that we were not aware of all year long that were not included in the system.

What recommendations would you give to someone considering this product?

Teams may interact in real-time, delegate assignments, construct to-do lists, and safely send and receive files in Box's virtual workspace. Because it offers the best security with all plans, it is adored by all users. Collaboration with outside organizations, incorporation of third-party applications, and smooth file sharing is all available in a single pack.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Box ECM

What is Box ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Box ECM Ratings

89 Likeliness to Recommend

100 Plan to Renew

4 Since last award

92 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Box ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Enterprise Content Management - Midmarket

Box ECM Reviews

Daniel M.

Enables efficient collaboration

Likeliness to Recommend

Pros

Siddharth G.

Fantastic ECM software to be considered

Likeliness to Recommend

Pros

Chris D.

More wonderful and safe

Likeliness to Recommend

Pros

4
Since last award

8
Since last award

Feature Ratings

Workflow Process Automation

File Approvals Esignatures

Capture Channels

File Conversion

Collaboration

Ediscovery Audit Trail

ECM Document Management

Access Permissions Management

Search

Metadata Management

Mobile

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training