What is BOSSDesk?
BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBOSSDesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on BOSSDesk.
83 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BOSSDesk?
Pros
- Respectful
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
End to End Lifecycle Management
Advanced License Management
Integrated Discovery
Software Recognition Library
Cloud License Management
Software Usage Metering
Data Import Export and Aggregation
Decentralized Management
Financial Analysis
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Vendor Support
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
BOSSDesk Reviews
Alysha D.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Customizable for organizational needs!
Likeliness to Recommend
What differentiates BOSSDesk from other similar products?
Unique ability to be designed to match organizational specific needs
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
At the time of use it would have been security settings
What recommendations would you give to someone considering this product?
Make sure to have a confirmed needs list prior to design start to help stay on track!
Pros
- Efficient Service
- Effective Service
- Reliable
- Performance Enhancing
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Logan M.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Apr 2024
Product does NOT disappoint!
Likeliness to Recommend
What differentiates BOSSDesk from other similar products?
BOSSDesk stands out with its ease of use. Very simple interface to understand providing fast support systems.
What is your favorite aspect of this product?
The features and reporting on this product are extremely helpful for information gathering on a wide range of device infrastructure.
What do you dislike most about this product?
There are few remote capabilities to provide support. I found myself using BOSSDesk to gather information to use to provide support with other tools.
What recommendations would you give to someone considering this product?
Reach out to BOSS support with any questions. Their team is highly professional and will get the answers you need.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Aliyu S.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
This product is amazing.
Likeliness to Recommend
What differentiates BOSSDesk from other similar products?
It's different from other similar products because Boss Solutions being a SaaS solution enables access to tickets and inventory from any location and from any device.
What is your favorite aspect of this product?
My favorite aspect of this product s is the IT Asset Management solution available on-premise and on the cloud, It's really appealing for my organization.
What do you dislike most about this product?
I didn't dislike anything about this product.
What recommendations would you give to someone considering this product?
The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.
Pros
- Respectful
- Transparent
- Appreciates Incumbent Status
- Continually Improving Product
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.