What is BMC TrueSight Operations Management?
TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
89 Plan to Renew
1
Since last award
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC TrueSight Operations Management?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Security Operations Automation
Incident Management Automation
Problem Management Automation
Performance & Capacity Management Automation
Operational Task Automation
Change Control Automation
Analyze Discovery Data
Data Visualization
Explainable and Trainable Algorithms
Analyze Activity Data
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Quality of Features
Ease of Data Integration
BMC TrueSight Operations Management Reviews
Ambarish B.
- Role: Consultant
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2023
Fantastic product
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
It provides new age technology but at a cost cheaper than its peers.
What is your favorite aspect of this product?
Customer support, and level of training and onboarding
What do you dislike most about this product?
It could be more fast paced towards its in-flight advancements
What recommendations would you give to someone considering this product?
If you require the set of features it provides, then go for it as you will not find a cheaper option.
Pros
- Unique Features
- Client Friendly Policies
- Generous Negotitation
- Friendly Negotiation
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Got the job done
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements
- Wastes Time
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Chetan S.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
A very good ITSM product featured by BMC
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
It can be easily customized wrt client requiremt
What is your favorite aspect of this product?
Responsive resolution and monitoring
What do you dislike most about this product?
Interface and functioning
What recommendations would you give to someone considering this product?
It is good to have in all types of service b based organization
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Caring
Cons
- Less Generous
- Less Inspiring
- Less Transparent
Please tell us why you think this review should be flagged.
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