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Bitwarden Logo Award Winner Product Badge
Bitwarden

Bitwarden

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Bitwarden
9.1 /10

What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details


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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

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2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Enables Productivity

Feature Ratings

Average 87

Credential Management

90

Access From Multiple Devices

90

AD/LDAP Sync

89

Password Generator

88

Work and Personal

87

Encryption and Decryption

87

Autosave and Autofill

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

86

Dashboard

85

End User Self Serve

85

Vendor Capability Ratings

Average 85

Ease of IT Administration

88

Business Value Created

88

Quality of Features

88

Ease of Implementation

88

Breadth of Features

86

Availability and Quality of Training

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Vendor Support

84

Ease of Customization

80

Bitwarden Reviews

Agnes V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use, affordable and secure

Likeliness to Recommend

8 /10

What differentiates Bitwarden from other similar products?

Compatibility across multiple platforms and devices (internet-enabled).

What is your favorite aspect of this product?

Ease of use. Capability to generate strong and secure passwords.

What do you dislike most about this product?

I had issues with the browser extension but they recently resolved it.

What recommendations would you give to someone considering this product?

Bitwarden is an all-round password management tool which boosts lots of security features such as 2F authentication, AD/LDAP synchronization, secure password generation among others. It's one of the best and most affordable Password management solution out there.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pooran C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use and high level security.

Likeliness to Recommend

8 /10

What differentiates Bitwarden from other similar products?

Easy to use and password security is high-level nobody can access.

What is your favorite aspect of this product?

MFA configuration for password.

What do you dislike most about this product?

There's nothing I currently dislike about it.

What recommendations would you give to someone considering this product?

Bitwarden is excellent for centralized password storage and MFA configuration for O365 tenants . It eliminates the need to set up a mobile number for MFA, requiring configuration only once.

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2024

The best free password manager

Likeliness to Recommend

9 /10

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Caring

Cons

  • Slower Product Innovation
  • Commodity Features

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